Sofia Martinez
Phoenix,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining high energy and a good attitude in order to keep customers satisfied. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Creamistry
11.2020 - 05.2024
- Provided high-level customer service, resolving issues promptly.
- Maintained exceptional customer service standards throughout every shift.
- Evaluated staff performance and provided feedback to improve customer service delivery.
Barista
Starbucks
09.2021 - 04.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Science - Nursing
Northern Arizona University
Flagstaff, AZ12.2025
High School Diploma -
Greenway High School
Phoenix, AZ05.2021
Skills
- Bilingual with Spanish and English
- Multitasking and Prioritization
- Understanding Customer Needs
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Team-Oriented and Cooperative
- Time Management
- Menu Memorization
- Coffee and Tea Preparation
Certification
Food Handlers Card
Fingerprint clearance card
Timeline
Barista
Starbucks
09.2021 - 04.2024
Customer Service
Creamistry
11.2020 - 05.2024
Bachelor of Science - Nursing
Northern Arizona University
High School Diploma -
Greenway High School
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