Sofia Mohs
Napa,CA
Summary
Hello, my name is Sofia Mohs. I'm 19 and currently working hard towards my psychology degree here at NVC. I'm a hardworking employee with customer service, multitasking, and time management abilities. It's important to me that guests have a positive and memorable experience.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Host
Hop Creek Pub
Napa, California
09.2024 - Current
- Trained new hosts on company policies and guest interaction standards.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided customers with accurate wait times and monitored waiting list.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted and seated guests in a friendly manner.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
High School Diploma -
Vintage High School
Napa06-2025
Some College (No Degree) - Psychology
Napa Valley College
NapaSkills
- Customer service
- Employee training
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
Certification
California Food Handler
Timeline
Host
Hop Creek Pub
09.2024 - Current
High School Diploma -
Vintage High School
Some College (No Degree) - Psychology
Napa Valley College