Sofia Montoya
Miami
Summary
Dedicated and compassionate Registered Behavioral Technician with a strong commitment to promoting mental health awareness. Recently certified, I possess foundational skills in behavioral intervention techniques due to my passionate communication and knowledge in mental health awareness and advocacy. My passion for supporting individuals with developmental and behavioral challenges drives my desire to make a positive impact in the community. I pride myself on being organized, motivated, reliable, and mature. Passionate about helping children develop communication and daily living skills through structured, positive support. I am committed to following treatment plans accurately and working collaboratively with supervisors and families.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Receptionist
Florida Pace
Hialeah
06.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Coordinated communication between patients and teams effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Communicated with drivers to ensure clear understanding instructions.
Customer Service Representative
Ride2MD
Miami
03.2024 - 05.2025
- Assist patients with transportation to and from their daily medical appointments.
- Schedule standing transportation orders for daycare facilities and regular patients.
- Utilized customer service software to track and manage support tickets.
- Answered customer inquiries and provided accurate information.
- Offered resolutions to de-escalate calls and solve customer issues.
Assistant
Execucar Limo Miami
Miami
06.2021 - 03.2024
- Coordinate daily scheduling for transportation.
- Assist in processing payroll and general office support.
- Managed communication between drivers and clients to ensure timely updates.
- Assisted in coordinating daily transportation schedules for efficient operations.
- Organized and maintained filing systems for documents and records.
- Reviewed invoices.
- Maintained positive working relationship with fellow staff and management.
Education
HIGH SCHOOL DIPLOMA -
North Gardens High School
Miami Gardens, FLRegistered Behavior Technician -
Behavior Analyst Certification Board
Skills
- Issue resolution
- Team collaboration
- Excellent verbal and written communication
- Call center operations
- Knowledge of Applied Behavioral Analysis
- Ability to follow structured treatment plans
Timeline
Receptionist
Florida Pace
06.2025 - Current
Customer Service Representative
Ride2MD
03.2024 - 05.2025
Assistant
Execucar Limo Miami
06.2021 - 03.2024
HIGH SCHOOL DIPLOMA -
North Gardens High School
Registered Behavior Technician -
Behavior Analyst Certification Board