Sofia Obregon
Lead Technician
Orlando,FL
Summary
Results-driven Business Management graduate with a B.S. in Health Services and extensive hands-on experience in healthcare operations, team leadership, and laboratory management. Proven ability to oversee daily workflows, train and mentor staff, ensure compliance, and optimize operational efficiency. Managed business analytics at BioLife, leveraging performance metrics, operational data, and reporting tools to support decision-making, and identifying trends. Skilled in process improvement, staff development, and donor/patient experience management. Passionate about leveraging healthcare expertise and leadership experience to drive sales, build client relationships, and deliver measurable results in medical and business environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Lead Technician
Biolife Plasma Services
08.2021 - Current
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Supervised daily donor floor operations, ensuring compliance with BioLife, FDA, and cGMP standards to maintain a safe and efficient plasma collection environment.
- Provided leadership, coaching, and on-the-job training to new and existing technicians to improve performance, quality, and adherence to SOPs.
- Performed and oversaw venipuncture, donor screening, physical assessment support, and sample processing with high accuracy and professionalism.
- Ensured proper documentation, donor records accuracy, and incident reporting in alignment with regulatory and company requirements.
- Performed centrifugation, sample separation, and storage preparation with high accuracy.
- Prepared plasma samples for shipment, ensuring correct packaging, temperature control, and regulatory compliance.
- Maintained detailed records of sample storage, handling, and shipment activities for audit readiness.
- Built strong donor relationships through effective communication and issue resolution, contributing to repeat engagement and positive donor experiences.
- Utilized business analytics to track KPIs, identifying efficiency opportunities, and support leadership decision-making tied to donor volume and retention.
Business Management Intern
Biolife Plasma Services
06.2025 - 11.2025
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Assisted management team with daily operational oversight, ensuring smooth workflow and adequate staffing on the donor floor and in the lab.
- Participated in employee training oversight, onboarding processes, and performance feedback activities.
- Helped monitor center performance metrics (productivity, compliance, donor satisfaction) and contributed to improvement initiatives.
- Observed and assisted with regulatory compliance tasks, including documentation reviews and quality walk-throughs.
- Collected and analyzed operational data to support management decision-making.
- Gained hands-on exposure to leadership, team coordination, and healthcare service management.
Education
Bachelor of Science - Business Management
University of Central Florida
Orlando, FL12-2025
Associate of Arts - General Studies
Valencia College
Orlando, FL 05.2001 -
High School Diploma -
Lake Nona High
Orlando, FL 05.2001 -
Skills
Customer Relationship Management
Consultative Communication (Verbal & Written)
Problem-Solving
Performance Driven Time Management
Data-Driven Decision Making (Excel, Reporting, Metrics)
Adaptability & Performance Under Pressure
Accomplishments
- Processed over 15,000 plasma units, achieving the highest efficiency in the lab and consistently exceeding productivity targets.
- Successfully managed and processed the highest number of donors in 2024, demonstrating exceptional efficiency, accuracy, and leadership on the donor floor.
- Active member of the Environmental Health and Safety Committee (2021–present), supporting safety programs and regulatory compliance efforts.
- Participated in management initiatives to improve staff performance, workflow, and donor satisfaction.
Timeline
Business Management Intern
Biolife Plasma Services
06.2025 - 11.2025
Lead Technician
Biolife Plasma Services
08.2021 - Current
Associate of Arts - General Studies
Valencia College
05.2001 -
High School Diploma -
Lake Nona High
05.2001 -
Bachelor of Science - Business Management
University of Central Florida