Professional Summary
Overview
Work History
Education
Skills
Timeline

Sofia ODonnell

Dick Sporting Goods
Norristown,PA
2
years of professional experience

Customer-focused Associate with experience in handling fast speed environments, guest concerns, and service needs. Known for teamwork, adaptability, and problem-solving.

Work History

Sales Associate

4 Months
Dick Sporting Goods | 06.2026 - Current
  • Handled customer feedback and concerns to improve service quality and satisfaction.
  • Managed returns, exchanges and refunds while following store policy.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Trained new staff on operational procedures, creating team efficiency and knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

7 Months
PacSun-Pacific Sunwear | 11.2025 - 06.2026
  • Assisted customers with product selection and inquiries to enhance overall guest experience.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
  • Maintained cleanliness and organization of the sales floor and activity areas for a safe environment.
  • Adjusted stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

1 Year 1 Month
Urban Air Trampoline and Adventure Park | 10.2024 - 11.2025
  • Maintained cleanliness and organization of the floor and activity areas for a safe environment.
  • Maintained cleanliness and organization of sales floor and activity areas for a safe environment.
  • Hosted birthday party events while giving kids and families a smooth and heightened experience to look back on.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong safety skills.

Server

7 Months
Ritas | 04.2024 - 11.2024
  • Provided excellent customer service by addressing guests' needs and requests.
  • Maintained cleanliness and organization of the building
  • Followed safety and hygiene standards to maintain food quality and health safety.
  • Engaged with guests to create a welcoming atmosphere, encouraging returning visits.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

No Degree

Norristown Area High School | Norristown, PA | 06-2027

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Point-of-sale transactions
Multi-tasking strength
Goal-oriented
Outgoing personality

Timeline

Sales Associate

Dick Sporting Goods
06.2026 - CurrentRead More

Sales Associate

PacSun-Pacific Sunwear
11.2025 - 06.2026Read More

Sales Associate

Urban Air Trampoline and Adventure Park
10.2024 - 11.2025Read More

Server

Ritas
04.2024 - 11.2024Read More

Norristown Area High School

No Degree
Read More
Sofia ODonnell