Sofia Oldenburg
Kissimmee
Summary
Driven professional with a Bachelor’s degree in Human Resources Management and experience in staffing, onboarding, reception, customer service, and administrative support. Expertise in candidate screening, employee documentation, and front-office operations. Bilingual in English and Spanish, offering initiative, strong communication, and organizational skills. Seeking a long-term opportunity in Kissimmee, Florida.
Overview
5
5
years of professional experience
Work History
Staffing Specialist
PeopleReady
Kalamazoo
07.2025 - 01.2026
- Recruited, screened, and onboarded 10-20 candidates weekly, ensuring I-9 compliance and timely completion of hiring documentation to support workforce needs.
- Matched workers to client job orders based on skills, availability, and business needs.
- Scheduled and dispatched temporary employees daily, monitoring attendance and reliability to maintain optimal staffing levels.
- Served as a primary point of contact for employees and clients, addressing questions and concerns professionally.
- Supported employee onboarding by collecting, verifying, and maintaining personnel records.
- Maintained accurate documentation and updated internal systems to support branch operations.
- Developed detailed quotes for new customers seeking temporary employees, facilitating informed decision-making for staffing solutions.
- Handled 30-50 inbound calls daily using a multi-line phone system.
Customer Service Representative
David's Bridal
Kalamazoo
05.2022 - 09.2023
- Assisted up to 50 customers weekly while maintaining professionalism in a high-volume environment.
- Addressed customer inquiries and complaints, utilizing effective communication to enhance resolution.
- Provided detailed product information to enhance customer decision-making and satisfaction.
- Guided customers in selecting bridal attire and accessories, ensuring satisfaction for special occasions.
- Collaborated with team members to maintain an organized and welcoming store environment.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Scheduled customer appointments aligned with staff availability.
- Processed orders and managed inventory using point-of-sale systems efficiently.
Receptionist
Metro Toyota
Kalamazoo
03.2021 - 12.2022
- Welcomed customers and visitors, creating a positive first impression.
- Handled customer inquiries and resolved issues efficiently to enhance satisfaction.
- Managed incoming calls and directed them to appropriate departments.
- Performed data entry, document scanning, and digital filing (100+ documents daily).
- Supported office staff with administrative tasks to maintain efficient workflow.
- Organized materials and maintained cleanliness in reception area to ensure a welcoming environment.
Education
BBA - Human Resources Management
Western Michigan University
Kalamazoo01-2024
Associate of Arts -
Kalamazoo Valley Community College
Kalamazoo01-2022
Skills
- Bilingual: English/Spanish
- Recruitment Support
- Candidate Screening
- Employee Onboarding
- Applicant Tracking Systems
- Administrative Support
- Record Management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Customer Service
- Conflict Resolution
- Time Management
- Adaptability
Timeline
Staffing Specialist
PeopleReady
07.2025 - 01.2026
Customer Service Representative
David's Bridal
05.2022 - 09.2023
Receptionist
Metro Toyota
03.2021 - 12.2022
BBA - Human Resources Management
Western Michigan University
Associate of Arts -
Kalamazoo Valley Community College