Sofia Poulin
Fort Lauderdale,FL
Summary
Experienced Restaurant Manager with a strong background in operations management and inventory control. Skilled in training staff to deliver exceptional customer service and fostering a positive dining atmosphere, driving customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Hilltop Restaurant
2023.05 - 2026.02
- Led front-of-house operations in a fast-paced environment, multitasking across bartending, serving, and hosting duties as needed. Managed staff scheduling, resolved customer concerns, handled phone inquiries and reservations, and maintained high standards of service and efficiency.
- Trained and mentored staff on customer service excellence and operational procedures.
- Supervised daily restaurant operations, ensuring compliance with health and safety standards.
- Coordinated special events, increasing restaurant visibility and patron engagement within the community.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Assistant Manager
Raise the Standard Supplement
2022.04 - 2024.05
- Managed phone calls and responded promptly to customer emails.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Coordinated communication between departments to ensure alignment on project goals and timelines.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Service Bartender
Red Rock Cafe Storrs
2022.11 - 2023.05
- Improved efficiency in order preparation by multitasking various responsibilities such as mixing drinks while simultaneously engaging with customers.
- Assisted in training new bartenders, sharing best practices and tips for providing exceptional service.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Built relationships with vendors to manage orders and negotiate costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upheld strict regulations for safe alcohol service and food safety.
Restaurant Manager
Apollos Pizza Restaurant
2017.10 - 2022.08
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Directed daily restaurant operations while supporting service staff by bartending, serving, and hosting during peak hours. Coordinated reservations and phone communications, trained team members, and ensured exceptional guest experiences in a high-volume setting.
Education
Master of Science - Geography
University of Tirana
Tirana, Albania2017-09
Bachelor of Science - Geography
University of Tirana
Tirana, Albania2015-09
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Shift management
- Strong multitasking
- Bar operations management
- Customer service management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Resolved product issue through consumer testing.
Certification
- Certificate of international symposium of geography landscapes perception knowledge awareness and action , Romania Buchurest, April 2016
Languages
English
Full Professional
Albanian
Native or Bilingual
Greek
Native or Bilingual
Timeline
Restaurant Manager
Hilltop Restaurant
2023.05 - 2026.02
Service Bartender
Red Rock Cafe Storrs
2022.11 - 2023.05
Assistant Manager
Raise the Standard Supplement
2022.04 - 2024.05
Restaurant Manager
Apollos Pizza Restaurant
2017.10 - 2022.08
Master of Science - Geography
University of Tirana
Bachelor of Science - Geography
University of Tirana