Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

SOFIA PUENTES

MIAMI,FL

Summary

A dedicated and compassionate medical professional adept at establishing and maintaining positive relationships with patients and families. Communicates effectively in English and Spanish while providing successful client education and patient care. Offers a strong background of customer service, team management and social relationship building.

Overview

7
7
years of professional experience

Work History

Medical Marketing Representative

Medcare Infusion Services
06.2024 - Current
  • Collaborated with sales team to develop and implement targeted marketing strategies, resulting in increased sales in pharmacy.
  • Exceeded sales targets through strategic planning and effective territory management techniques, optimizing resource allocation.
  • Delivered exceptional customer service by promptly addressing concerns or issues raised by clients, fostering long-lasting partnerships.
  • Assisted in the creation of promotional materials such as brochures, flyers, and digital content to support marketing efforts..
  • Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.

Medical Assistant

CIOCCA DERMATOLOGY
08.2022 - 06.2024
  • Collaborated with providers, prepared patients for exams, obtained medical histories and vital signs, and assisted providers during exams for approximately 50 patients a day
  • Provided administrative support for the office including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and charting
  • Assisted with injections, advanced non-surgical aesthetic procedures, MOHS surgeries, and wound care
  • Advised patients in detail multiple cosmetic options, medical products, and procedures
  • Educated on differentiated treatments and promoted medical-grade skincare products and services
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Packaging Fullfillment

POWER UP
04.2020 - 01.2021
  • Processed daily orders by organizing, receiving, packaging and shipping an average of 120 items per week
  • Provided assistance in logistical matters removing items from inventory into packaging for expedited deliveries
  • Navigated comprehensive Excel sheets for inventory management
  • Confirmed all outgoing orders for compliance with company policies and procedures.

Intern

PHYMED MEDICAL BILLING
05.2019 - 04.2020
  • Uploaded medical records and insurance information to patients' files
  • Organized and distributed incoming packages
  • Greeted guests and provided necessary billing information for their medical appointment
  • Input information and executed documents for insurance programs
  • Contacted insurance companies for billing questions and concerns.

Executive Assistant

THE BENNETT LAW CENTER
10.2017 - 08.2018
  • Handled all incoming calls from clients and resolved the inquiries made
  • Supported the legal office's daily operations and ensured the objectives were completed, along with any pressing deadlines
  • Composed and edited confidential documents
  • Oversaw property damage claims, bodily injury treatments and assisted in the demand process
  • Negotiated reductions with treatment centers and finalized settlements.

Education

B.S., Psychology -

Loyola University New Orleans
01.2022

Skills

  • Direct Patient Care
  • Goal Setting
  • Networking & Marketing
  • Patient Education
  • Critical Thinking
  • Time Management
  • Charting Expertise
  • Flexibility
  • Administrative
  • Bilingual (Spanish & English)
  • Detail Oriented
  • Communicates Effectively
  • Client-centric
  • Microsoft Office Suite
  • ModMed EMA EHR System
  • Telehealth Systems

Volunteer Experience

  • Anna's Place NOLA, educate underprivileged children while promoting a healthy lifestyle and implementing academic, cultural, and arts enrichments
  • SHAPE, the philanthropic club

Timeline

Medical Marketing Representative

Medcare Infusion Services
06.2024 - Current

Medical Assistant

CIOCCA DERMATOLOGY
08.2022 - 06.2024

Packaging Fullfillment

POWER UP
04.2020 - 01.2021

Intern

PHYMED MEDICAL BILLING
05.2019 - 04.2020

Executive Assistant

THE BENNETT LAW CENTER
10.2017 - 08.2018

B.S., Psychology -

Loyola University New Orleans

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