Sofia Ramirez
Alamogordo,NM
Summary
Responsible and able to carry out instructions, Enthusiastic, Multi-tasked and eager to excel. Loyal and ready to assist employer, staff, clients in all ways possible to be successful. Independent self starter and work well with little to no supervision. Main focus with a company is to learn all policies and procedures needed for a position including completion of daily tasks. Currently looking to find employment with a company that encourages excellent customer service, excellent quality standards and opportunities to move up within the company.
Overview
13
13
years of professional experience
Work History
General Manager
Everglow Hospitality LLC. Econolodge /Rodeway Inn
Phoenix , Arizona
07.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Manage Rates and Inventory of Rooms
- Payroll
- Guest Relations
- Manage Booking.com Accounts, Reservations, Reconciliation
- Develop, Motivate and Manage 12-16 employees
- Front Desk Duties
- Manage Disputes and Day to Day operations
Manager
MK Hotels LLC. Econolodge/ Rodeway Inn
Phoenix , Arizona
02.2022 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Invoices
- Preparation for Quality Audits
- Scheduling
- Managed inventory levels
- Developed, Motivate and Managed 12-16 employees
Floor Manager
TLC Associates
Alamogordo, New Mexico
10.2018 - 02.2022
- Development, Motivate and Manage 25+ Employees
- Remote Telecommunication Supervisor
- Develop SIT's and Management Staff of 5 Programs
- Weekly QA, Sales Meeting with Clients
- Trained class on Sales Skills
- Managed and Maintained Sales Quotas
- Coached agents on quality
- Ensure agents follow policies and expectation of TLC Associates and Spectrum client
General Manager
Motel 6
Santa Rosa , NM
01.2012 - 08.2018
- Franchisee and Corporate Certified General Manager
- Development, Motivate and Managed 10-17 Employees
- Managed and Maintained Proper Inventory Levels
- Scheduling
- Certified Pool Operator
- Maned Accounts Receivable and Accounts Payable
- Local Marketing
- Handled Property Lever HR issues and WC Issues
- Manager Property Quality and Performance
- Guest Relations
Education
Certified - Nursing Assistant
New Mexico State University
Grants NM 05.2006
High School Diploma -
Penn Foster
Online12.2005
Skills
- Performance Monitoring and Evaluation
- Business Leadership
- Hotel Management
- Customer Service
- Marketing
- Remote Management
- Telecommunications
References
Jigar Patel (614) 961-2474
Stephen Leyva (575) 430- 6347
Anthony Silva (575) 489-8311
Timeline
General Manager
Everglow Hospitality LLC. Econolodge /Rodeway Inn
07.2022 - Current
Manager
MK Hotels LLC. Econolodge/ Rodeway Inn
02.2022 - 07.2022
Floor Manager
TLC Associates
10.2018 - 02.2022
General Manager
Motel 6
01.2012 - 08.2018
Certified - Nursing Assistant
New Mexico State University
High School Diploma -
Penn Foster