Sofia Ramirez-Hernandez
Miami,FL
Summary
Driven by a strong problem-solving ability and a knack for teamwork, I excelled at Pandora by enhancing customer satisfaction and streamlining financial transactions. My multi-tasking strength and customer service skills, honed across diverse roles, including as an Administrative Assistant at NIKI-FER DISTRIBUTERS, consistently boosted operational efficiency and team cohesion.
Overview
6
6
years of professional experience
Work History
Sales Associate
Pandora
08.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Kennel Technician
Pet Land
10.2022 - 06.2023
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
Tutor
My Learning Coach Tutoring
07.2020 - 09.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Customer Sales and Service
Tint Masters Of Miami
03.2019 - 08.2021
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Administrative Assistant Associate
NIKI-FER DISTRIBUTERS
04.2018 - 02.2021
- Handled calls promptly and with courteous professionalism.
- Created and distributed shipment invoices to maintain accurate account balances.
- Maintained accurate department and customer records
Education
Miami Dade College
Miami, FL2026
Felix Varela Senior High School
Miami, FL2022
Skills
- Problem-Solving
- Multi-tasking strength
- Teamwork and Collaboration
- Customer Service
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Sales Associate
Pandora
08.2023 - Current
Kennel Technician
Pet Land
10.2022 - 06.2023
Tutor
My Learning Coach Tutoring
07.2020 - 09.2022
Customer Sales and Service
Tint Masters Of Miami
03.2019 - 08.2021
Administrative Assistant Associate
NIKI-FER DISTRIBUTERS
04.2018 - 02.2021
Miami Dade College
Felix Varela Senior High School
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