Sofia Solis
Lehigh Acres
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR
Lee Health System
Estero
01.2025 - 04.2025
- Performed account maintenance activities such as updating client information in databases.
- Handling telephones, patient appointment scheduling, patient identification protocols, Pre Certifications
- Insurance Verification Authorization, maintenance of Medical Records
Belle Tech
Project Belle LLC
Nashville
10.2024 - 01.2025
- Specialize in senior therapeutic foot care, prioritizing lower extremity health and safety.
- Adhere to a hygienic protocol to minimize the risk of infection.
- Conduct thorough foot assessments using mobile applications to escalate clinical observations and concerns.
- Cultivate positive rapport with members, effectively convey foot care education, and promote foot health.
- Keep accurate records, ensuring HIPAA compliance.
- Demonstrate punctuality for all appointments through attendance, and reliable transportation.
- Promote future bookings to retain members.
Esthetician
The Getaway Spa Inc.
Fort Myers
11.2023 - 08.2024
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Provided facial treatments such as cleansing, exfoliation, and extractions.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Educated clients on proper skin care techniques according to individual needs.
Key Holder
American Eagle Outfitters, Inc
Fort Myers
08.2022 - 11.2023
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Ensured compliance with all company policies and procedures.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Monitored employee performance to ensure adherence to company policies and procedures.
Education
Some College (No Degree) - Skin
Florida Academy
Fort Myers, FLSkills
- Data entry and management
- Service upselling strategies
- Account management
- Insurance verification
- Computer proficiency
- Team collaboration
Languages
Spanish
Limited
Certification
- State Board Licensed Esthetician
- Certified Lash Tech
Timeline
CSR
Lee Health System
01.2025 - 04.2025
Belle Tech
Project Belle LLC
10.2024 - 01.2025
Esthetician
The Getaway Spa Inc.
11.2023 - 08.2024
Key Holder
American Eagle Outfitters, Inc
08.2022 - 11.2023
Some College (No Degree) - Skin
Florida Academy
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