Sofia Swayne
Sacramento,CA
Summary
As a recent college graduate who has worked in the service industry for the past four years, I am pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am a organized and dependable candidate successful that possesses versatile skills in project management, problem-solving, and collaboration. I bring fresh perspective and strong commitment to quality and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
South Fork Grille
06.2023 - Current
- Cultivated warm relationships with regular customers.
- Utilized a full service dining experience, anticipating their needs proactively throughout their visit
- Has extensive knowledge of both the drinks and food menus, prepared for questions on ingredients, recommendations, and pairings
- High volume restaurant (around 40 tables total inside) taught me to balance efficiency to ensure table turns while also maintaining the best service possible
- Maintaining a teamwork attitude was a priority in order to maximize efficiency between bartenders, hostesses, bussers, servers, and the kitchen
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Voted #1 restaurant in El Dorado Hills on Yelp
Busser
South Fork Grille
08.2022 - 06.2023
- Brought waters out to guests and was the first to greet them once seated
- Utilized tray service on small, medium, and large trays for food and drinks
- Exported food from the kitchen out to customers
- Pre-bussed tables in between each course to ensure the guests are in a clean environment
- Reset and cleaned tables quickly to prepare for new customers.
Server/Busser
Hoagies
01.2022 - 07.2022
- Represented the restaurant and welcomed customers in a friendly, welcoming, and professional manner
- Kept the bathrooms cleaned and organized
- Took orders on a POS system and made sure food was accurately relayed to cooks
- Bussed tables and cleaned them
- Accurately portrayed wait times to guests, and informed them of specials and promotions
- Customer service was a main priority and was able to advance that skill
Cashier/Cook/Dishwasher
Pizza Port
08.2020 - 01.2022
- Worked with a POS system to take orders
- Customer service management dealing with a range of different people
- Bussed tables and washed dishes for the kitchen and dining room
- Sent in produce orders
- High volume/ high stress restaurant that was the busiest in town
- Accurately portrayed wait times to guests, took their order, and informed them of specials and promotions
- Shift supervisor; lead a shift of people for best efficiency
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Swim Coach/ Teacher
Rocklin Splash/ Love Olivia
05.2018 - 08.2019
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Supported teaching activities and lesson execution
- Worked with children ranging from ages 1-16 with autism, Down syndrome, and other mental or intellectual challenges
- Taught water safety, swimming skills, and helped children overcome fear of water
Education
Bachelor of Arts - General Communications
SACRAMENTO STATE UNIVERSITY
Sacramento, CA05.2024
Associate of Arts - Communications
CUESTA COLLEGE
San Luis Obispo, CA05.2022
Skills
- Efficiency
- Memory retention
- Sales expertise
- Teamwork
- Extensive communication knowledge
- Exceptional customer service
- Adaptable
- Learns quickly
- Strong work ethic
- Team collaboration
Certification
- Food Handlers
- Responsible Beverage Services
Professional References
- Jacquline Irwin, PhD., Professor, Sacramento State University
- Hannah Maier, Manager, South Fork Grille
Timeline
Server
South Fork Grille
06.2023 - Current
Busser
South Fork Grille
08.2022 - 06.2023
Server/Busser
Hoagies
01.2022 - 07.2022
Cashier/Cook/Dishwasher
Pizza Port
08.2020 - 01.2022
Swim Coach/ Teacher
Rocklin Splash/ Love Olivia
05.2018 - 08.2019
- Food Handlers
- Responsible Beverage Services
Bachelor of Arts - General Communications
SACRAMENTO STATE UNIVERSITY
Associate of Arts - Communications
CUESTA COLLEGE
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