Madeleine Fonteneau
Austin
Summary
Server with over 10 years of experience in the hospitality industry, adept at enhancing customer satisfaction and streamlining service operations. Skilled in customer relations, teamwork, and problem-solving, consistently delivering high-quality service. Excels in fast-paced environments, ensuring both customer experience and operational efficiency are prioritized.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Paperboy
05.2024 - Current
- Made recommendations catered to guests specific preferences ensuring a memorable dining experience
- Streamlined order processing using POS systems to enhance accuracy and speed during busy shifts
- Maintained excellent customer service in a fast paced high volume environment
Barista/Server/Expo
Bouldin Creek Cafe
06.2022 - Current
- Ensured customer experience through efficient service
- Mastered various brewing techniques
- Maintained cleanliness and organization
- Collaborated with team to meet service goals
- Handled cash transactions with accuracy
Host/Server/Bartender
Home Slice
03.2016 - 06.2021
- Managed multiple roles, enhancing customer satisfaction and revenue growth
- Led team to improve service speed and quality
- Engaged with guests, fostering a welcoming atmosphere
- Boosted repeat customer rates through exceptional service
- Utilized problem-solving skills to efficiently manage tasks
Education
High School Diploma -
Charter School of San Diego
San Diego, CASkills
Customer Relations
Communication
Teamwork
Adaptability
Problem Solving
Efficiency
Certification
TABC
Food Handlers
Timeline
Server
Paperboy
05.2024 - Current
Barista/Server/Expo
Bouldin Creek Cafe
06.2022 - Current
Host/Server/Bartender
Home Slice
03.2016 - 06.2021
High School Diploma -
Charter School of San Diego