- Hiking
- Historical Exploration
- Documenting and sharing travel experiences
- Food Tourism
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
Sofia Tavares
San Leandro,CA
Summary
Dynamic and detail-oriented professional with experience as a Receptionist at Laurie E Shepherd D.D.S. Proven ability in appointment scheduling and customer relations, enhancing patient satisfaction through effective communication and empathy. Skilled in maintaining compliance with health regulations while streamlining operations, ensuring a welcoming environment for all clients.
Experienced with creating nurturing and educational environment for children. Utilizes creative activities to promote cognitive and social development. Knowledge of maintaining safety standards and fostering positive relationships with children and parents.
Overview
8
8
years of professional experience
Work History
Dentists Receptionist
Laurie E Shepherd D.D.S.
08.2024 - 09.2025
- Maintained accurate patient records and documentation in compliance with regulations.
- Assisted in managing inventory of dental supplies and equipment efficiently.
- Worked closely with insurance providers to ensure maximum coverage for necessary treatments while minimizing out-of-pocket costs for patients.
- Resolved customer problems and complaints.
- Handled card transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as scanning documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Recorded treatment information in patient charts.
- Maintained patient records and confidentiality in compliance with HIPAA regulations.
- Processed payments and managed billing inquiries, ensuring accuracy in financial transactions.
- Opening early 6 AM shifts
Daycare Assistant
Rosa's Daycare
01.2018 - 06.2025
- Assisted in daily activities and lesson planning, promoting developmental growth among children.
- Organized materials and resources for daily activities, ensuring smooth transitions throughout the day.
- Contributed to maintaining cleanliness and organization of play areas and learning spaces.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Monitored kids from ages 1-11
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma -
Chabot College
Hayward, CA06-2029
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Patience and empathy
- Rapport building
- Infant care
- Cleaning and sanitizing
- Health and safety regulations
- Social and academic development
Interests
Timeline
Dentists Receptionist
Laurie E Shepherd D.D.S.
08.2024 - 09.2025
Daycare Assistant
Rosa's Daycare
01.2018 - 06.2025
High School Diploma -
Chabot College