Sofia Valle
Port Orange,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Racing North Turn. Proven ability to enhance guest experiences through effective communication and teamwork. Adept at managing high-pressure situations while maintaining professionalism, ensuring satisfaction, and optimizing service quality.
Overview
3
3
years of professional experience
Work History
Server
Racing North Turn
Ponce Inlet
03.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with order taking and food delivery, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to facilitate smooth meal service operations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Food Runner
Racing North Turn
Ponce Inlet
03.2024 - Current
- Checked in with customers to ensure satisfaction and respond to needs, creating a warm and welcoming environment.
- Maintained composure while addressing high-pressure situations
- Developed teamwork, multitasking, and communication skills between servers, cooks, and customers that directly translate to a front desk job
Phone Operator
Giuseppe’s
Port Orange, FL
12.2022 - 03.2023
- Managed high volume of incoming calls, ensuring efficient customer service and support.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Documented call details in system, maintaining accurate records for future reference.
- Collaborated with team members to enhance communication strategies and improve service quality.
Host
Giuseppe’s
Port Orange
12.2022 - 03.2023
- Greeted and seated guests promptly, ensuring a welcoming dining atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Communicated special requests to kitchen staff for enhanced guest satisfaction.
Education
High School Diploma - Kinesiology
Daytona State
Daytona Beach, FloridaSkills
Strong work ethic
Exceptional customer service
Professional appearance
Team collaboration
Customer service
Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Server
Racing North Turn
03.2024 - Current
Food Runner
Racing North Turn
03.2024 - Current
Phone Operator
Giuseppe’s
12.2022 - 03.2023
Host
Giuseppe’s
12.2022 - 03.2023
High School Diploma - Kinesiology
Daytona State