Sofia Vigil-Lott
Kingman,AZ
Summary
Dynamic Shift Leader Manager at Carl's Jr. with proven expertise in team management and employee training. Enhanced customer satisfaction through effective complaint resolution and operational compliance. Skilled in cash handling and maintaining a flexible schedule, ensuring productivity and efficiency in fast-paced environments. Committed to fostering a positive team atmosphere and achieving business growth.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Carl's Jr
07.2021 - 03.2025
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Kept employees operating productively and working on task to meet business and customer needs.
Direct Support Provider
TLC Supported Living Services
02.2024 - 06.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
Office Assistant/Laborer/Plumber's Assistant
Route 66 Plumbing
01.2020 - 08.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Inspected tools and equipment to maintain safety and efficiency.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Measured, cut and assembled new pipe and placed assembled pipe in hangers or other supports.
Education
GED -
Az@Works
Kingman, AZ10-2025
Skills
- Team management
- Employee training
- Cash handling
- Flexible schedule
- Punctual and reliable
- Handling customer complaints
- Mail handling
- Call handling
- Time management
- Ability to tolerate stress in crisis
- Job site cleanup
- [State] Driver's license
Certification
- Certified Az Food handler, E Foodcard - 1/27/25-1/27/28
- Level one fingerprint clearance card
Timeline
Direct Support Provider
TLC Supported Living Services
02.2024 - 06.2024
Shift Leader Manager
Carl's Jr
07.2021 - 03.2025
Office Assistant/Laborer/Plumber's Assistant
Route 66 Plumbing
01.2020 - 08.2021
GED -
Az@Works
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