Sofia Wagner

Houston,TX

Summary

Reliable and dynamic Service Associate with a background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.

Overview

Certification

Work History

Service Associate

EOS Fitness

06.2023 - Current

Unloaded, loaded and stocked merchandise.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Documented problems and corrective actions to maintain records.
Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Resolved concerns with products or services to help with retention and drive sales.
Answered approximately 40 calls per day to resolve questions and problems.
Maintained accurate and current customer account data with manual forms processing and digital information updates.

Education

Bachelor of Science -

University of Houston

Houston, TX

05.2027

High School Diploma -

Incarnate Word Academy

Houston, TX

05.2023

Skills

Customer Service Excellence
Membership Registrations
Customer Feedback
Service and Therapy Recommendations
Appointment Scheduling and Confirmation

Handling Billing
Stock Replenishment
DataTrak Software
Adobe Software

Accomplishments

Awarded Congressional Nomination by Dan Crenshaw for Application to the United States Air Force Academy
Awarded TAPPS 6A Track and Field State Champion (2nd) Discus Throw 2023 Silver