Sofia Zapata
Summary
High energy employee, skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests, Team-player quick to assist.
Overview
1
1
year of professional experience
Work History
Host
Darden
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Developed relationships with regular patrons, fostering a sense of community within the establishment.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Ice Cream Server
Berkshire Hathaway
04.2023 - 09.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Education
High School Diploma -
Crandall High School
Crandall, TX05.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Professional Appearance
- Telephone reception
- Warm and Friendly
- Active Listening and Communication
Timeline
Host
Darden
10.2023 - Current
Ice Cream Server
Berkshire Hathaway
04.2023 - 09.2023
High School Diploma -
Crandall High School
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