Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Zuniga

Tacoma,WA

Summary

Customer service professional with leadership experience in fast-paced environments. Expertise in training new employees, resolving customer issues, and upholding operational excellence. Currently pursuing a nursing degree while seeking part-time employment opportunities.

Overview

4
4
years of professional experience

Work History

Team Lead

Chick-fil-A
Tacoma, Washington
03.2022 - Current
  • Led team members peak hours.
  • Supervised team members
  • Trained new team members to ensure adherence to approved training materials.
  • Rotated through various workstations to support team operations.
  • Built and maintained working relationships with peers and upper management.
  • Provided product information and addressed inquiries to enhance customer satisfaction.
  • Created a welcoming experience for customers through consistent engagement.
  • Performed opening and closing duties such as setting up stations, restocking items, and cleaning the sales floor.
  • Handled cash transactions while ensuring accurate register balances.
  • Provided exceptional customer service to 200+ guests per shift

Chiropractic Office Assistant

Renaissance Chiropractic Center
Tacoma, Washington
03.2024 - 09.2025
  • Assisted chiropractors with patient intake and documentation processes.
  • Coordinated insurance verification and claims processing to support timely patient care.
  • Managed patient scheduling and appointment reminders, ensuring smooth office operations.
  • Delivered exceptional customer service, improving overall patient satisfaction.
  • Answered phones, scheduled appointments and managed calendars.
  • Handled phone inquiries, addressing patient questions and concerns professionally.
  • Facilitated communication between medical professionals regarding patient care needs.

Education

Pre-Nursing

Clover Park Technical College
Lakewood, Washington, WA

Skills

  • Team leadership
  • Team management
  • Employee training
  • Work assignment delegation
  • Daily workflow improvement
  • Patient care
  • Medical documentation
  • Appointment scheduling
  • Effective communication
  • Customer service
  • Customer focus
  • Attention to detail
  • Time management
  • Effective multitasking
  • Conflict resolution
  • People management
  • Cash handling

Languages

Spanish
Professional

Timeline

Chiropractic Office Assistant

Renaissance Chiropractic Center
03.2024 - 09.2025

Team Lead

Chick-fil-A
03.2022 - Current

Pre-Nursing

Clover Park Technical College
Sofia Zuniga