Customer service professional with leadership experience in fast-paced environments. Expertise in training new employees, resolving customer issues, and upholding operational excellence. Currently pursuing a nursing degree while seeking part-time employment opportunities.
Overview
4
4
years of professional experience
Work History
Team Lead
Chick-fil-A
Tacoma, Washington
03.2022 - Current
Led team members peak hours.
Supervised team members
Trained new team members to ensure adherence to approved training materials.
Rotated through various workstations to support team operations.
Built and maintained working relationships with peers and upper management.
Provided product information and addressed inquiries to enhance customer satisfaction.
Created a welcoming experience for customers through consistent engagement.
Performed opening and closing duties such as setting up stations, restocking items, and cleaning the sales floor.
Handled cash transactions while ensuring accurate register balances.
Provided exceptional customer service to 200+ guests per shift
Chiropractic Office Assistant
Renaissance Chiropractic Center
Tacoma, Washington
03.2024 - 09.2025
Assisted chiropractors with patient intake and documentation processes.
Coordinated insurance verification and claims processing to support timely patient care.
Managed patient scheduling and appointment reminders, ensuring smooth office operations.