SOFIIA DRABANT

People-first leader driving business results through connection, development, and operational excellence.

• Used store trends to grow sales and elevate the Starbucks experience.
• Coached partners to deliver consistent performance and service.
• Supported hiring, training, and ongoing development.
• Used financial insights to boost profitability and efficiency.
• Led performance check-ins aligned with partner growth goals.

Operations leader on the floor, modeling the Starbucks mission, and supporting partner and customer moments.

• Resolved customer concerns, creating consistent, positive experiences.
• Guided partners through daily routines and peak periods.
• Drove sales through suggestive selling and goal-setting.
• Coached partners to build skills and readiness for next roles.

Brand ambassador creating memorable connections through quality and service.

• Delivered handcrafted beverages with care and consistency.
• Supported smooth operations and team collaboration.
• Anticipated customer needs and personalized their experience.
• Promoted seasonal and core offerings to boost engagement.

• Engaged members by addressing financial needs and delivering personalized banking solutions.
• Collaborated with team members to ensure efficient processing of transactions, enhancing member satisfaction.
• Assisted members with deposits, withdrawals, account inquiries, and loan payments, maintaining high accuracy.
• Demonstrated strong sales skills by upselling financial products, consistently exceeding commission-based targets.