Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofija Naletilic

New York City,New York

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.

Overview

4
4
years of professional experience

Work History

Recruiter

CareerPoint
05.2023 - Current
  • Conducting phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Building strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertising job opportunities on social media platforms and job boards.
  • Conducting reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Server

Gabriels
02.2021 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Server

Vicolina
02.2020 - 01.2021


  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Certificate - Human Capital Management

New York University
New York
03.2022

Master of Science - Psychology

Faculty of Humanities, University of Mostar
Mostar, Bosnia And Herzegovina
03.2020

Skills

  • Performance Optimization
  • Job Analysis
  • Screening Processes
  • Talent Management
  • Guest Experience Management
  • Organizational Talent
  • Operational Efficiency
  • Interpersonal Communication Skills

Languages

English
Full Professional
Croatian
Native or Bilingual

Timeline

Recruiter

CareerPoint
05.2023 - Current

Server

Gabriels
02.2021 - 12.2022

Server

Vicolina
02.2020 - 01.2021

Certificate - Human Capital Management

New York University

Master of Science - Psychology

Faculty of Humanities, University of Mostar

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Sofija Naletilic