Sofiya Kochubey
Everett
Summary
Patient-focused professional with experience in care coordination, scheduling, and operational leadership within high-volume service environments. Proven ability to support individuals with empathy, discretion, and organization, while collaborating closely with team members and leadership. Seeking a Patient Care Coordinator role to contribute to strong communication, coordination, and patient support skills within a healthcare setting.
Overview
3
3
years of professional experience
Work History
Customer Experience Lead /TAP Supervisor
Victoria's Secret & PINK
Seattle
11.2023 - Current
- Served as a point of contact for escalated concerns, resolving issues with empathy and discretion.
- Led operational functions, including scheduling, workflow coordination, and daily task execution.
- Supported and trained team members on procedures, professionalism, and customer care standards.
- Maintained confidentiality when handling sensitive employee information.
- Managed competing priorities while supporting both team needs and customer care.
Sales Associate
Victoria's Secret & PINK
Seattle
10.2022 - 11.2023
- Delivered consistent, professional service while assisting a high volume of customers daily.
- Built rapport with customers to understand their needs and provide thoughtful, respectful support.
- Maintained accuracy while handling transactions and digital systems.
Education
Bachelor of Arts - Life Sciences
Seattle Pacific University
Seattle, WA06-2026
High School Diploma -
Cascade High School
Everett, WA06-2022
Skills
- Patient & Family Communication
- Scheduling & Care Coordination
- Confidentiality & Professional Discretion
- High-Volume Environment Support
- Conflict Resolution
- Operational Support
- Team collaboration
- Time Management & Organization
- Digital Systems & Record Management
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Customer Experience Lead /TAP Supervisor
Victoria's Secret & PINK
11.2023 - Current
Sales Associate
Victoria's Secret & PINK
10.2022 - 11.2023
Bachelor of Arts - Life Sciences
Seattle Pacific University
High School Diploma -
Cascade High School