MADELINE KRUPP
South Burlington
Summary
I'm a Customer-focused professional with nearly two years of experience supporting team operations in fast-paced environments and creating thoughtful, positive experiences from start to finish. Known for strong attention to detail, clear communication, and managing operational details with care and efficiency. I hold a Bachelor’s degree in Psychology with a minor in Business, which shapes how I approach communication, motivation, and organizational behavior. I’m especially passionate about process improvement and creating well-organized environments where teams and clients feel supported and valued.
Overview
7
7
years of professional experience
Work History
TAP SUPERVISOR/CUSTOMER EXPERIENCE LEAD
Victoria's Secret
South Burlington
05.2024 - Current
- Coordinated daily store operations to enhance team productivity in a fast-paced environment.
- Assisted with shift coverage scheduling and operational planning for seamless daily functions.
- Maintained accurate cash handling and financial records, ensuring compliance with company policies.
- Trained and mentored new employees on procedures, systems, and customer service standards.
- Resolved customer concerns and operational issues while fostering a calm, solutions-focused atmosphere.
SERVER
Olive Garden
South Burlington
05.2023 - 08.2024
- Delivered attentive service in a high-volume restaurant environment while maintaining strong organization and time management.
- Coordinated with kitchen and service teams to ensure efficient order flow and timely service.
- Communicated clearly with guests to provide accurate information and resolve concerns.
SALES ASSOCIATE
Victoria's Secret
South Burlington
10.2021 - 05.2024
- Assisted customers with product selection and personalized shopping experiences.
- Maintained organized sales floor displays and inventory presentation.
- Processed transactions accurately while managing high customer volume.
- Addressed customer concerns and supported store operations.
CASHIER
Shelburne Market
Shelburne
10.2018 - 11.2019
- Executed transactions to improve checkout speed and accuracy, contributing to overall customer experience.
- Collaborated with shift manager to resolve customer issues, enhancing satisfaction and loyalty.
- Resolved customer issues with shift manager to improve satisfaction.
- Greeted customers warmly, creating a welcoming environment that encouraged repeat business.
Education
Bachelor of Arts - Psychology
University of Vermont
Burlington, VT05-2025
Skills
- Customer Service
- Office and UKG proficiency
- Scheduling & Coordination
- Time management
- Adaptability in Fast-Paced, Evolving Environments
- Team Collaboration
- Clear Communication
- Attention to Detail
Timeline
TAP SUPERVISOR/CUSTOMER EXPERIENCE LEAD
Victoria's Secret
05.2024 - Current
SERVER
Olive Garden
05.2023 - 08.2024
SALES ASSOCIATE
Victoria's Secret
10.2021 - 05.2024
CASHIER
Shelburne Market
10.2018 - 11.2019
Bachelor of Arts - Psychology
University of Vermont