Sofya Khanenko
Barista
Santa Rosa,CA
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Barista
Place Cafe
11.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Barista
Cava Cofee Shop
05.2021 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista Manager
Brioche Bakery & Cafe
09.2020 - 04.2021
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
High School Diploma -
Gymnasium 24
Minsk, Belarus06.2020
Skills
- Cash Handling
- Menu Memorization
- Espresso Machine Operation
- Food Running
- Coffee Expertise
- Latte Art
- Active Listener
- Cooking
- Exceptional Customer Service
- New Hire Training
- Safe Food Handling
- Sandwich Preparation
- Order Taking
- Friendly and Outgoing
- Customer service
- Adaptability
- Decision-making
- Organizational skills
- Multitasking
- Problem-solving
- Menu knowledge
- Espresso preparation
- Quality control
- Time management
- Cleanliness
- Reliability
- Order Preparation
- Adaptable and Flexible
- Ordering Procedures
- Food Preparation
Languages
Russian
Native or Bilingual
Timeline
Barista
Place Cafe
11.2023 - 12.2023
Barista
Cava Cofee Shop
05.2021 - 09.2023
Barista Manager
Brioche Bakery & Cafe
09.2020 - 04.2021
High School Diploma -
Gymnasium 24
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