Sohail Bashir

• Provided exceptional customer service throughout the entire loan process, leading to increased referrals from satisfied clients.
• Collaborated with underwriters and processors to expedite loan approvals, ensuring timely completion of all necessary steps.
• Assisted clients in selecting suitable mortgage products by thoroughly explaining various loan program features, terms, and conditions.
• Delivered personalized financial advice to clients based on their unique needs and goals, fostering long-lasting relationships built on trust and expertise.
• Tracked market trends closely to provide up-to-date advice on potential shifts in interest rates or lending guidelines to both colleagues and clients alike.

• Designing strategies, policies, and protocols for key operational initiatives in collaboration with the President/CEO and other executives.
• Overseeing the recruitment, assessment, and management of operations, production, and sales teams, and establishing departmental guidelines and processes by working closely with managers.
• Maintaining effective communication across departments, including Production, Operations, Sales, Logistics, Quality Assurance, Shipping, Administration, and Procurement.
• Developing and supervising the sales of diverse products, such as Food, Beverages, Confectionery, and Sugar.
• Implementing robust quality assurance systems to ensure high satisfaction levels among internal and external customers.
• Establishing internal control systems for responsible asset management, covering warehouse, transportation equipment, and facility machinery.
• Cultivating relationships with third-party distribution partners, contractors, and other relevant entities, ensuring a comprehensive and integrated approach to operational success.
• Developed quarterly business plans to evaluate cost projections.
• Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.

Skilled at working independently and collaboratively in team environments. Self-motivated, with strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in team settings, providing support and guidance.

• Mentored junior team members in best practices for product management, fostering a culture of continuous improvement.
• Enhanced product development process by implementing agile methodologies and streamlining team communication.
• Developed comprehensive roadmaps to guide product development from ideation to launch, ensuring timely delivery.
• Championed innovative solutions by encouraging open dialogue among team members and embracing experimentation.
• Conducted market research to identify new growth opportunities, leading to the introduction of successful new products.
• Implemented data-driven decision-making processes, improving overall product performance and competitiveness.
• Established clear product vision and strategy, aligning business goals with customer needs.
• Analyzed metrics to measure product performance.

• Managed 171 branches nationwide at NIB Bank, overseeing a deposit volume surpassing $900 million and a team of over 1500 staff
• Led the Sales (Liabilities & Revenue Drivers - FI, FX, Banca & ADCs), Service, and Operations facets of Retail Banking
• Achieved a remarkable threefold increase in Treasury Products sales, generating $3 million in revenue within 12 months
• Pioneered the development of two new Retail Products, driving additional sales and revenue
• Successfully revitalized product specifications, resulting in increased Sales Volume and Revenue
• In an acting Head of Consumer Banking (HOCB) role, supervised the Bank's Consumer Business, Branch Network, Marketing & Corporate Affairs, Wealth Management, ADC, and Customer Services
• Formulated the 5-Year Strategic Plan for Consumer Banking during this acting HOCB tenure.

• Oversaw the management of Bank Operations, encompassing Centralized, Asset, Trade, and Treasury operations while at Silkbank.
• Streamlined the Operational Infrastructure, leading to improved Turnaround Time (TAT) and reduced costs.
• Implemented a 'Human Resource Productivity Measurement' incorporating 'Space Management' to accommodate current and future organizational needs.
• Formulated Critical Operational Metrics across key functions to gauge and enhance performance.
• Collaborated with businesses and stakeholders to establish Service Level Agreements (SLAs), fostering greater coordination and accountability.
• Initiated various projects focused on Process Automation to enhance efficiency.
• Launched a Digitization and Archiving Project for Critical Bank data in collaboration with an outsourced company.
• Conducted self-testing and reviews through Cross-Functional Teams to ensure operational excellence.
• Reduced financial risk exposure through diligent monitoring of cash positions and daily reconciliation activities.
• Contributed to successful audit outcomes by providing timely information and clear documentation of treasury activities.
• Maintained strong relationships with external stakeholders such as auditors and regulators, ensuring transparency and compliance in all treasury activities.

• Expanded the branch network from 55 to 85 branches nationwide within two years, resulting in a deposit volume exceeding $560 million.
• Managed Sales, Service, and Operations of Branch Banking, along with ADC, Banca, Product Development, and Wealth Management, overseeing a team of over 1200 staff members.
• Successfully introduced a Visa Enabled Debit Card with a comprehensive product suite, generating revenue surpassing $1 million within less than three years.
• Played a key role in guiding the T-24 'Task Force' for the Retail Bank, facilitating the seamless implementation of the new 'Banking System' across all branches.

• Supervised a network of 90 branches in the region, overseeing a deposit volume surpassing $75 million, with a total staff exceeding 700 individuals.
• Managed Sales, Service, and Operations within the region, spearheading the implementation of the BVL 2.0 pilot program.
• Prioritized the learning and development of staff, ensuring their maximum nominations and active participation in training workshops.
• Acknowledged for operational excellence, resulting in the region being declared the 'Best Region,' boasting the lowest number of audit comments.
• Successfully led the integration and rebranding efforts for Standard Chartered and Union Bank, overseeing Shared Distribution activities.
• Took a systematic approach to identify over 500 milestones for Shared Distribution, arranging them in a calendared order for efficient implementation.
• Played a pivotal role in training front-end staff on new products and systems post-integration.

• Supervised 18 branches in the region, spanning Karachi and Hyderabad, with a collective deposit of $3 million
• In October 2006, took charge of a group of Branch Managers from Union Bank and Standard Chartered, leading them to Hong Kong for the 'Standard Chartered Global Branch Managers Buddy Up Program.' Acted as a crucial member of the BASEL II Committee
• Spearheaded the team responsible for the legal merger, acquisition, amalgamation, and system integration during the acquisition of Bank of America and Emirates Bank in Pakistan.

• As the Branch Operations & Service Supervisor in Karachi from December 1999 to March 2001, ensured error-free branch operations and compliance with State Bank of Pakistan (SBP)/Internal Audit policies.
• Responsibilities included overseeing timely accruals/liquidation and managing the Cash Management System in line with SBP policies.
• Previously, as Manager at the Citigold Centre in Lahore, maintained operational efficiency, adhered to standards, and managed income and expenses.
• In the earlier role as a Citigold Executive/Personal Accounts Officer from January 1992 to December 1999, served as a CitiGold Relationship Manager, managing high-net-worth client relationships, mobilizing deposits, and promoting Mutual Funds sales.
• Throughout the career, consistently prioritized excellent service, compliance, and contributing to overall institutional success.