Soham Patel
Brunswick,GA
Summary
Dedicated professional with strong customer service skills. Experienced in conflict resolution and team collaboration, consistently enhancing customer satisfaction and team performance.
Overview
3
3
Languages
5
5
years of professional experience
Work History
D2D Internet Sales
TAK
Brunswick , Georgia
05.2025 - 08.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs to provide tailored solutions and improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversation.
- Proposed innovative ideas that improved team collaboration and project results.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Leveraged software and tools to enhance workflow and simplify processes.
Dunkin General Worker
Dunkin' Donuts
Brunswick , GA
02.2025 - 05.2025
- Assisted customers with orders, providing friendly and efficient service.
- Prepared food items following Dunkin' Donuts' recipes and guidelines.
- Operated kitchen equipment safely to prepare beverages and baked goods.
- Maintained cleanliness and organization in work areas and equipment.
- Stocked supplies and inventory to ensure smooth daily operations.
- Participated in training new staff on operational procedures and safety practices.
Hotel Front Desk Clerk
Kaival Corp.
Waycross, Georgia
01.2021 - 08.2023
- Welcomed guests upon arrival and supported a smooth check-in process.
- Responded to guest inquiries and provided information on hotel services to enhance guest experience.
- Assisted guests with special requests, ensuring a pleasant stay experience.
- Handled guest complaints with professionalism and empathy to resolve issues.
- Completed check-out transactions and resolved billing questions quickly.
- Updated reservations in hotel management software, ensuring accuracy and consistency.
- Maintained accurate records of guest interactions and transactions diligently.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Maintained daily records of room availability and rates to support effective room management.
Education
High School Diploma -
Pierce County High School
Blackshear, GA05-2023
Some College (No Degree) - Business Administration
College Of Coastal Georgia
Brunswick, GA09-2026
Skills
- Customer engagement
- Customer service
- Conflict resolution
- Team collaboration
- Project management
- Sales reporting
- Transaction management
- Time management
- Inventory management
- Computer literacy
- Microsoft Office
- Problem solving
Languages
English
Native/ Bilingual
Gujarati
Full Professional
Hindi
Professional
Timeline
D2D Internet Sales
TAK
05.2025 - 08.2025
Dunkin General Worker
Dunkin' Donuts
02.2025 - 05.2025
Hotel Front Desk Clerk
Kaival Corp.
01.2021 - 08.2023
High School Diploma -
Pierce County High School
Some College (No Degree) - Business Administration
College Of Coastal Georgia