Sohana Mangray
South Richmond Hill,NY
Summary
Proven expertise in customer service and active listening, demonstrated during tenure at Kennedy Advanced Professional Service Ltd. Excelled in resolving high-stress situations, enhancing customer loyalty by over 30%. Skilled in relationship building and critical thinking, consistently delivering solutions that exceed expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kennedy Advanced Professional Service Ltd
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Queue Management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
C Town Supermarket
08.2021 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
JC Chandisingh High
Guyana06-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
Timeline
Customer Service Representative
Kennedy Advanced Professional Service Ltd
11.2024 - Current
Cashier
C Town Supermarket
08.2021 - 10.2024
High School Diploma -
JC Chandisingh High
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