Soila Estrada
Summary
Dynamic professional with a strong customer service and problem-solving background, honed at Target and Taco Bell. Excelled in enhancing guest satisfaction and retention, leveraging decision-making skills and a customer-centric approach. Proficient in Spanish and CPR/First Aid certified, demonstrating a blend of hard and soft skills to drive success in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
12.2022 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved guest satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced guest retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
Special Events Staff Member
New Mexico State University Pan Am Center
08.2022 - 04.2023
- Managed post-event cleanup efficiently, leaving venues in pristine condition after every function.
- Coordinated registration processes for attendees, streamlining check-in procedures and enhancing the overall guest experience.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Directed guests to correct seating areas, providing seamless movie-going experience.
Service Champion
Taco Bell
05.2021 - 08.2022
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Greeted customers, answered questions and took orders.
Education
Associate of Science - Aerospace Technology
New Mexico State University
Las Cruces, NMHigh School Diploma -
Arrowhead Park Early College Highschool
Las Cruces, NM05.2022
Skills
- Decision-making skills
- Customer service background
- Complex Problem-Solving
- Training delivery
- Some Spanish
- CPR Certified
- First Aid Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Extracurricular activities
- Mariachi
- Ballet Folklorico
- Book Club
Timeline
Service Advocate
Target
12.2022 - Current
Special Events Staff Member
New Mexico State University Pan Am Center
08.2022 - 04.2023
Service Champion
Taco Bell
05.2021 - 08.2022
Associate of Science - Aerospace Technology
New Mexico State University
High School Diploma -
Arrowhead Park Early College Highschool
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