Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic

Sok Thach

Atco,NJ

Summary

Highly organized Customer Advocate with an aptitude for meeting consumers' preferences through strategic planning. Personable and detail-oriented. Offering many years of consumer research experience.

Overview

5
5
years of professional experience

Work History

Customer Advocate

Safelite Auto Glass
Fairless Hills, PA
02.2024 - 08.2024
  • Provided customer support through phone, email and chat channels.
  • Developed strong relationships with customers by providing timely responses and solutions.
  • Monitored incoming calls, emails, chats and other communication channels for customer inquiries.

Repair Technician

Safelite Auto Glass
Fairless Hills, PA
04.2019 - 01.2024
  • Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
  • Assisted with inventory management by stocking shelves with items needed for repairs and replacements.
  • Repaired minor scratches in auto glass surfaces as needed.
  • Provided customer service by answering questions about services offered and estimated times for completion of work.
  • Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
  • Followed strict safety protocols while on job sites at all times.

Education

High School Diploma -

B M C Durfee High School
Fall River, MA
06-2001

Skills

  • Inbound Call Management
  • Resolving conflicts
  • Customer research
  • Billing inquiry resolution
  • Customer services
  • Service-oriented mindset
  • Persuasive Communication

Languages

Cambodian
Native/ Bilingual

Timeline

Customer Advocate

Safelite Auto Glass
02.2024 - 08.2024

Repair Technician

Safelite Auto Glass
04.2019 - 01.2024

High School Diploma -

B M C Durfee High School

References

References available upon request.

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Sok Thach