Sok Thach
Atco,NJ
Summary
Highly organized Customer Advocate with an aptitude for meeting consumers' preferences through strategic planning. Personable and detail-oriented. Offering many years of consumer research experience.
Overview
5
5
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
Fairless Hills , PA
02.2024 - 08.2024
- Provided customer support through phone, email and chat channels.
- Developed strong relationships with customers by providing timely responses and solutions.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
Repair Technician
Safelite Auto Glass
Fairless Hills , PA
04.2019 - 01.2024
- Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
- Assisted with inventory management by stocking shelves with items needed for repairs and replacements.
- Repaired minor scratches in auto glass surfaces as needed.
- Provided customer service by answering questions about services offered and estimated times for completion of work.
- Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
- Followed strict safety protocols while on job sites at all times.
Education
High School Diploma -
B M C Durfee High School
Fall River, MA06-2001
Skills
- Inbound Call Management
- Resolving conflicts
- Customer research
- Billing inquiry resolution
- Customer services
- Service-oriented mindset
- Persuasive Communication
Languages
Cambodian
Native/ Bilingual
Timeline
Customer Advocate
Safelite Auto Glass
02.2024 - 08.2024
Repair Technician
Safelite Auto Glass
04.2019 - 01.2024
High School Diploma -
B M C Durfee High School
References
References available upon request.
Similar Profiles
Zachary EdwardsZachary Edwards
Autoglass Technician at Safelite Auto GlassAutoglass Technician at Safelite Auto Glass
Michael CaputoMichael Caputo
Dispatch Manager at Safelite Auto GlassDispatch Manager at Safelite Auto Glass
Christopher ShockeyChristopher Shockey
Master Technician at Safelite Auto GlassMaster Technician at Safelite Auto Glass