Sokona Wade
Hyattsville,MD
Summary
15 years of Customer Service experience. Ability to work independently and in a team. Quick adaptability. Strong interpersonal skills. Patient, discreet, positive.
Overview
23
23
years of professional experience
Work History
Customer Service Representative for the French Market
Fiat Chrysler Automobiles (FCA)
, Italy
07.2007 - 12.2023
- Company Overview: Customer Service Representative for the French Market at Fiat Chrysler Automobiles (FCA), Italy
- Assisted customers of Fiat, Abarth, Alfa Romeo, Chrysler, Jeep in France, Belgium, and Switzerland
- Handled incoming calls, emails, faxes, and letters from customers
- Created practices for managing various requests and issues
- Performed back-office activities and interfaced with workshops and external organizations (approval office, technical office, warranty office, spare parts warehouse, and regional inspectors)
- Constantly updated customers through outgoing calls and emails
- Managed incoming calls for the commercial line, providing customers with information on new model launches, price lists, and vehicle features
- Coached new colleagues
- Managed 'Fiat and Abarth Classics' files for restoration and document requests for vintage vehicles
- Translated documents from Italian to French
- Supported the Mobility Service in providing replacement vehicles to customers during repairs
- Supported FCA Bank Service for customers requesting temporary loan suspension
- Customer Service Representative for the French Market at Fiat Chrysler Automobiles (FCA), Italy
Student Job
KFC
Bondy, France
01.2005 - 01.2006
- Company Overview: Student Job at KFC (Kentucky Fried Chicken), Bondy, France
- Greeted customers and took orders
- Managed the cash register
- Maintained the restaurant's cleanliness
- Student Job at KFC (Kentucky Fried Chicken), Bondy, France
Home Aide
01.2003 - 01.2005
- Company Overview: Home Aide for the Elderly
- Assisted with personal hygiene, dressing, feeding, and administering medications
- Prepared meals, cleaned the house, and performed other household chores
- Monitored well-being
- Home Aide for the Elderly
Debt Collector
Telecommunication Company of Mali
, Mali
01.2003 - 12.2003
- Company Overview: Debt Collection Service
- Handled contentious cases
- Followed up on invoices
- Managed unpaid bills
- Debt Collection Service
Intern
Departmental Accounting Center of the French Red Cross
Limeil-Brévannes, France
01.2001 - 12.2001
- Company Overview: End-of-First-Cycle Internship (DUT)
- Reconciled and closed accounts for the 2000 fiscal year
- Entered and paid invoices
- Performed bank reconciliations
- End-of-First-Cycle Internship (DUT)
Education
Bachelor's Degree in Business Administration and Management -
Paris 8 University
France01.2006
Preparation for a Master's Degree in Management Science -
Paris 13 University
France01.2004
University Technology Diploma (DUT) in Finance-Accounting -
IUT of Saint-Denis
France01.2002
University Institute of Management, Finance-Accounting Option -
Bamako
Mali01.2000
Baccalaureate in Science -
Lycée du Progrès
MaliSkills
- Complaint resolution
- Conflict Resolution
- Multi-Task Management
Languagesandcomputerskills
Microsoft Office (Word, Excel, PowerPoint), internet, CIEL COMPTA, French, Fluent (native language), English, Read, written, and spoken, Italian, Read, written, and spoken
Hobbies and Interests
Cooking, sports
Timeline
Customer Service Representative for the French Market
Fiat Chrysler Automobiles (FCA)
07.2007 - 12.2023
Student Job
KFC
01.2005 - 01.2006
Home Aide
01.2003 - 01.2005
Debt Collector
Telecommunication Company of Mali
01.2003 - 12.2003
Intern
Departmental Accounting Center of the French Red Cross
01.2001 - 12.2001
Bachelor's Degree in Business Administration and Management -
Paris 8 University
Preparation for a Master's Degree in Management Science -
Paris 13 University
University Technology Diploma (DUT) in Finance-Accounting -
IUT of Saint-Denis
University Institute of Management, Finance-Accounting Option -
Bamako
Baccalaureate in Science -
Lycée du Progrès