Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sokpherum Khim

Vancouver,WA

Summary

Adept at driving operational excellence and profitability within the gaming industry, notably at Ilani Casino And Resort. Leveraged expertise in staff training and development, along with surveillance monitoring, to enhance guest relations and secure a competitive edge. Achieved significant improvements in customer loyalty and team performance, embodying professionalism and ethics at every turn.

Overview

19
19
years of professional experience

Work History

Table Games Pit Manager

Ilani Casino And Resort
01.2022 - Current
  • Optimized profitability by analyzing player ratings data and making informed decisions on table limits adjustments.
  • Managed multiple games concurrently while staying organized under pressure, ensuring smooth casino floor operations.
  • Handled escalated patron issues promptly and professionally, often turning potentially negative situations into positive experiences that fostered ongoing patronage and loyalty.
  • Continuously updated knowledge on current gaming trends, enabling proactive adjustments to stay competitive within the market.

Dual Rate Table Games Dealer

Ilani Casino And Resort
04.2017 - Current
  • Supported marketing initiatives by participating in special events or promotions aimed at attracting new players or increasing player loyalty.
  • Assisted in training new dealers to ensure consistent quality of gameplay and customer service across the entire team.
  • Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.

Table Games Floor Supervisor

Ilani Casino And Resort
04.2017 - Current
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
  • Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
  • Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.

Table Games Dealer

Lucky 21 Casino
07.2014 - 06.2017
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Dual Rate Table Games Dealer

Cadillac Island Casino
07.2005 - 06.2017
  • Supported marketing initiatives by participating in special events or promotions aimed at attracting new players or increasing player loyalty.
  • Assisted in training new dealers to ensure consistent quality of gameplay and customer service across the entire team.
  • Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
  • Contributed to increased revenue for the casino by providing exceptional service, driving positive word-of-mouth referrals among guests.

Education

No Degree - Business Administration

Norton University
Phnom Penh, Cambodia
09.2001

Skills

  • Professionalism and Ethics
  • Staff Training and Development
  • Surveillance monitoring
  • Guest Relations

Languages

Cambodian
Native or Bilingual

Timeline

Table Games Pit Manager

Ilani Casino And Resort
01.2022 - Current

Dual Rate Table Games Dealer

Ilani Casino And Resort
04.2017 - Current

Table Games Floor Supervisor

Ilani Casino And Resort
04.2017 - Current

Table Games Dealer

Lucky 21 Casino
07.2014 - 06.2017

Dual Rate Table Games Dealer

Cadillac Island Casino
07.2005 - 06.2017

No Degree - Business Administration

Norton University

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Sokpherum Khim