Sol Pinto
North Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake Specialist
Broward County Housing Authority
05.2024 - Current
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Eligibility Interviewer Supervisor
Miami-Dade County
05.2023 - 04.2024
- Improved application processing efficiency by streamlining the eligibility interview process and utilizing effective time management techniques.
- Enhanced client satisfaction by delivering accurate and timely information during eligibility interviews.
- Collaborated with other team members to identify areas for improvement in the application process, resulting in increased efficiency.
- Provided comprehensive training for new staff members, contributing to a more knowledgeable workforce that could ensure accurate determination of eligibility.
- Leveraged strong analytical skills to evaluate complex financial documents necessary for determining program eligibility accurately without compromising timeliness or quality of service delivery.
Child and Youth Worker
City Of Hallandale Beach
05.2018 - 05.2023
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Supported families in crisis through effective case management and counseling services.
- Promoted positive behavior change in young clients by utilizing evidence-based therapeutic techniques.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Successfully placed over Number children and young adults into supervised programs.
Mail Carrier
United States Post Office
Miami, FL
12.2012 - 03.2018
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Education
Director Credential - Developmental Services Worker
Miami Dade Community College
11380 NW 27th Ave, Miami, FL 3316710.2008
FCCPC/ Florida Child Care Professional Credential - Education
Miami Dade Community College
11380 NW 27th Ave, Miami, FL 3316704.2008
High School Diploma -
Goliah Christian Academy
6432 Lake Worth Rd, Greenacres, FL 3346304.2008
Early Childhood Education - Associate
Miami Dade Community
11380 NW 27th Ave, Miami, FL 3316704.2008
Skills
- Scheduling Participants
- Client Interactions
- Database Management
- Telephone Etiquette
- Data Entry
- Customer Service and Assistance
- Participant Screening
Certification
- Area of certification, Company Name - Timeframe
Languages
Spanish
Native or Bilingual
English
Professional Working
Additional Information
CPR/ FIRST AID
Driver's license
Health, Safety and Nutrition (HSAN)
Identifying and Reporting Child Abuse and Neglect (CAAN) Child Growth and Development (CGAD)
Behavioral Observation and Screening (BOAS)
Emergency Management FEMA
Business conduct and ethical standards
Diversity inclusion in the modern workplace
Timeline
Intake Specialist
Broward County Housing Authority
05.2024 - Current
Eligibility Interviewer Supervisor
Miami-Dade County
05.2023 - 04.2024
Child and Youth Worker
City Of Hallandale Beach
05.2018 - 05.2023
Mail Carrier
United States Post Office
12.2012 - 03.2018
Director Credential - Developmental Services Worker
Miami Dade Community College
FCCPC/ Florida Child Care Professional Credential - Education
Miami Dade Community College
High School Diploma -
Goliah Christian Academy
Early Childhood Education - Associate
Miami Dade Community
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