Microsoft
Solaida Martinez
Clermont,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Reprehensive II
Centene Corporation
03.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained database and spreadsheets with accurate inventory and status.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Linked families to relevant community support to meet non-medical needs.
- Assisted clients in locating resources that accepted various insurances.
- Notified and reminded clients of appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed data entry tasks with accuracy and efficiency.Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Sales Manager
EXPRESS
Clearwater , FL
09.2014 - 02.2019
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Education
University of South Florida
Tampa, FL 08.2017 - 06.2018
Associate Degree - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FL 08.2014 - 06.2017
First Aid Certification - Certified Nursing Assistant
Leto High School
Tampa, FL 08.2013 - 06.2014
Skills
Self-MotivatedTime managementLeadership/TeamworkQuality StandardsSpecial ProjectsManagement ReportingCustomer ServiceKey Performance Indicators (KPI)Communication
Training development aptitude
Creative problem solving
Medical terminology knowledge
Service standard compliance
Staff education and training
Strategic sales knowledge
Software
Timeline
Customer Service Reprehensive II
Centene Corporation
03.2019 - Current
Education
University of South Florida
08.2017 - 06.2018
Sales Manager
EXPRESS
09.2014 - 02.2019
Associate Degree - Liberal Arts And General Studies
Hillsborough Community College
08.2014 - 06.2017
First Aid Certification - Certified Nursing Assistant
Leto High School
08.2013 - 06.2014