Solange Fossati

• Developed and maintained relationships with employers across construction, manufacturing, logistics, healthcare, and other industries, establishing trust in occupational health services.
• Develop and maintain relationships with employers across construction, manufacturing, logistics, healthcare, and other industries, serving as a trusted partner for occupational health services.
• Manage communication between employers, injured employees, insurance adjusters, referral providers, and physicians throughout the workers' compensation process to ensure timely care and follow-up.
• Coordinated communication between employers, injured employees, insurance adjusters, referral providers, and physicians throughout the workers' compensation process, ensuring timely care and follow-up.
• Provide conversational French support by assisting French-speaking patients with scheduling and routine clinic communication.
• Provide conversational French support by assisting French-speaking employees with scheduling and routine clinic communication.

• Led, coached, and developed team of 20 employees, enhancing customer service delivery in fast-paced environment.
• Manage scheduling, employee relations, performance coaching, and policy compliance.
• Managed scheduling, employee relations, and performance coaching to ensure policy compliance and support team cohesion.
• Recognized for delivering exceptional customer service while improving team performance and operational efficiency.

• Executed marketing campaigns, coordinated student ambassadors, and analyzed campaign performance.
• Developed strategic partnerships to enhance client engagement and drive business growth.
• Assisted in providing marketing materials that showcased the products and services effectively, attracting new clientele.

• Coordinated scheduling, maintained confidential records, facilitated client communication, and provided daily administrative support in high-volume veterinary clinic.
• Assisted veterinarians in performing examinations and administering treatments to animals.
• Maintained cleanliness and organization of examination rooms and surgical areas.
• Monitored animal behavior and reported changes to veterinary staff promptly.

Major: Public Management & Leadership