Solange Amokem Mukum
Lanham,MD
Summary
Reliable customer service offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Jolloff Etcetera
06.2022 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
GHS BATIBO
Batibo09.2015
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Cash Management
- Product Knowledge
- Customer Focus
- Customer inquiries
- Refund handling
- Payment Collection
- Customer Relationship Management (CRM)
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Cooperative Attitude
- Creative Thinking
- Customer Relations
- Cash Register Operation
- Cash handling and management
- Order Taking
- Relationship Building
- Issue Resolution
- Cash register systems
- Product restocking
- Customer Transactions
- Inventory Stocking
- Refunds and exchanges
- Microsoft Office
- Service Minded
Languages
English
Native or Bilingual
Dut
Full Professional
French
Limited Working
Timeline
Customer Service Cashier
Jolloff Etcetera
06.2022 - 03.2024
GHS BATIBO