Solangie Acosta
Wyoming,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Immigration & Refugee Foster Care Family Recruiter
Bethany Christian Services (40+ Hours/Week)
12.2023 - Current
- Recruit potential families, churches, and community supports to provide foster care services for Bethany.
- Develop, plan, and implement recruitment activities, events, or presentations.
- Request needed advertisements or publications in collaboration with Bethany's marketing team.
- Evaluate and escalate issues of recruitment, retention, and advocacy of resource families
- Establish and maintain visible relationships with church pastors and leaders.
- Assist with the maintenance of written communications for resource families to include but not limited to the handbook, recruitment materials, and program forms.
Lead Recruiter/Human Resources Generalist
Automatic Spring Products Corp. (40+ Hours/Week)
07.2022 - 11.2023
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
Police Officer
Muskegon Heights Police Department (42+ Hours/Week
10.2017 - 04.2022
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Testified effectively in court, contributing to successful prosecutions of offenders.
MCOLES Proctor
Grand Rapids Community College (Seasonal)
06.2019 - 12.2021
- Proctored physical agility test for potential police recruit.
- Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining a professional presence.
- Enhanced test security by implementing strict proctoring protocols and procedures.
- Collaborated with other proctors to ensure consistent enforcement of testing policies across all examination sites.
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
Quality Analyst /Customer Service Representative
Amway - Fettig (40+ Hours/Week)
11.2020 - 07.2021
- Assess the quality of the performance of calls and emails of customer service representatives
- Construct and present performance reports on discovered data using Microsoft Office Programs such as Excel, Word, etc
- Arrange and schedule meetings with leadership as needed for improvement reports.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Tier 1, Tier 2, BTSU
- Assist customers and IBOs with complaints while providing positive resolutions and exceptional customer service
Student Employee Department Supervisor
Grand Rapids Community College (40+ Hours/Week)
08.2012 - 01.2017
- Supervised student employees in the Child Development Department.
- Maintained postings for off campus job opportunities by using electronic systems in order to help make students aware of employment opportunities.
- Updated and contributed to the maintenance of an extensive employer information database to track job openings and assist students and employers when they inquired about off campus positions.
- Answered phones calls and directed calls to the appropriate departments to make sure the customer's needs were correctly addressed.
- Distributed incoming mail and managed outgoing correspondence.
- Processed payroll using Microsoft Office program and People Soft (Oracle).
Grand Rapids Police Department Traffic Surveyor
Lamberth Consulting (Seasonal)
08.2016 - 10.2016
- Conducted topographic surveys to support land development projects, resulting in successful completion within deadlines.
- Enhanced project accuracy by utilizing advanced surveying equipment and software for precise measurements.
- Streamlined workflow for increased efficiency, implementing effective communication and collaboration among team members.
- Assisted in training new team members on surveying techniques, fostering a supportive work environment for continued growth.
Ottawa County Sheriff's Department Internship
Ottawa County Sheriff's Department (Seasonal)
06.2016 - 07.2016
- Assisted police officers with daily patrol duties, increasing the effectiveness of law enforcement presence.
- Enhanced community relations by participating in various outreach programs and events.
- Participated in training exercises, refining essential skills and knowledge for a future career in law enforcement.
- Shadowed experienced officers during traffic stops, gaining valuable insight into proper procedures and techniques.
Education
Bachelor of Arts - Criminal Justice
University of Olivet
Olivet, MI05.2021
Associate of Applied Science - Criminal Justice
Grand Rapids Community College
Grand Rapids, MI10.2016
Skills
- Criminal Investigations
- Project Management
- Staff Management
- Pre-Employment Screening
- Applicant Tracking Systems
- Crime Prevention
- Time Management
- Leadership Abilities
- Legal Compliance
- Legal Research
- Problem-solving abilities
- Teamwork and collaboration
Certification
- MCOLES Certified #48858
Training
- CPR, AED
- Crime Scene Investigations and Reconstructions
- The REID Technique of Investigative and Advanced Interrogations
- Homicide Investigations: Crime Scene to Courtroom
Languages
Spanish
Native or Bilingual
Timeline
Immigration & Refugee Foster Care Family Recruiter
Bethany Christian Services (40+ Hours/Week)
12.2023 - Current
Lead Recruiter/Human Resources Generalist
Automatic Spring Products Corp. (40+ Hours/Week)
07.2022 - 11.2023
Quality Analyst /Customer Service Representative
Amway - Fettig (40+ Hours/Week)
11.2020 - 07.2021
MCOLES Proctor
Grand Rapids Community College (Seasonal)
06.2019 - 12.2021
Police Officer
Muskegon Heights Police Department (42+ Hours/Week
10.2017 - 04.2022
Grand Rapids Police Department Traffic Surveyor
Lamberth Consulting (Seasonal)
08.2016 - 10.2016
Ottawa County Sheriff's Department Internship
Ottawa County Sheriff's Department (Seasonal)
06.2016 - 07.2016
Student Employee Department Supervisor
Grand Rapids Community College (40+ Hours/Week)
08.2012 - 01.2017
Bachelor of Arts - Criminal Justice
University of Olivet
Associate of Applied Science - Criminal Justice
Grand Rapids Community College
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