Soledad Garcia
Bronx
Summary
Bilingual and detail-oriented Phlebotomist and Front Desk Assistant with proven expertise in patient care, clinical procedures, and administrative operations. Seeking an opportunity to leverage strong clinical, organizational, and interpersonal skills to provide exceptional support to patients, enhance office efficiency, and contribute meaningfully to the success of a healthcare organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist /EKG Monitor Technician/Front Desk Receptionist
Mosholu Medical Group
Bronx, NY
07.2021 - 05.2026
- Greet and register patients, ensuring accuracy of demographic, medical, and insurance information.
- Schedule and manage patient appointments using MD Chart Solutions to maintain efficient workflow.
- Perform phlebotomy procedures (venipuncture and fingersticks) and urinalysis testing in accordance with clinical standards.
- Accurately label, process, and submit specimens through LabCorp and Quest Diagnostics portals.
- Conduct 12-lead EKGs, record vital signs, and administer physician-approved injections (including B12 and seasonal vaccinations).
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported office workflow by organizing medical supplies and ensuring a clean environment.
- Trained new front desk staff on procedures and best practices for seamless operations.
- Collaborated with healthcare providers to facilitate effective communication regarding patient needs.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Trained new staff on phlebotomy procedures, enhancing team skillsets and operational efficiency.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
Front Desk Receptionist
Godwin Medical
Bronx, NY
03.2020 - 05.2021
- Managed patient scheduling, documentation, and record requests using eClinicalWorks, streamlining clinic operations.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Completed data entry and filing to keep records updated for easy retrieval.
- Coordinated check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Point-of-Sale Specialist
Marshalls
New York, NY
11.2017 - 10.2020
- Processed sales transactions, handled returns, and provided excellent customer service.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Oversaw daily front-end workflow, resolving customer issues and ensuring staff adhered to company policies and procedures.
- Trained new staff on POS operation, enhancing team efficiency and service quality.
- Collaborated with management to implement promotional strategies, increasing customer engagement at checkout.
- Supported marketing efforts through effective implementation of promotional campaigns at the point of sale.
- Contributed to loss prevention initiatives by monitoring unusual activities around POS stations and reporting potential risks promptly.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
ABC Training Center
50 E Fordham Rd, Bronx, NY 1046807-2020
EKG Technician/ Phlebotomy Certification -
ABC Training Center
50 E Fordham Rd, Bronx, NY 1046804-2022
Skills
- Venipuncture
- Interpersonal communication
- Appointment scheduling
- Patient care
- Customer service
- Medical office administration
- Patient confidentiality
- Patient support
- Data entry
- Specimen handling
- Multitasking Abilities
- Sample labeling
Certification
- Eligible for ASCP, AMT and NHA Certifications
- EKG / Phlebotomy Certification – February 2020
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phlebotomist /EKG Monitor Technician/Front Desk Receptionist
Mosholu Medical Group
07.2021 - 05.2026
Front Desk Receptionist
Godwin Medical
03.2020 - 05.2021
Point-of-Sale Specialist
Marshalls
11.2017 - 10.2020
GED -
ABC Training Center
EKG Technician/ Phlebotomy Certification -
ABC Training Center