Wanda Perez Diaz

• Reduced risk of prohibited items entering secure areas through meticulous inspections.
• Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
• Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
• Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
• Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
• Strengthened inter-agency coordination by participating in joint exercises with local law enforcement officials.

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• Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Participated in ongoing professional development opportunities to stay informed about best practices and trends in the field of DSW work.
• Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
• Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.