Soleia Coleman
Hermitage,TN
Summary
Customer-focused associate with over 5 years of sales experience and 3 years in administrative support. Committed to delivering exceptional service while consistently exceeding performance and team goals. Expertise in building strong client relationships and ensuring high-quality production and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Bakery Consultant/Artisan Pastry Designer
Publix
Nashville, Tennessee
06.2025 - Current
- Collaborated with clients to design bespoke wedding and special event cakes tailored to their vision.
- Ensured high customer satisfaction by addressing issues promptly with knowledgeable and friendly service.
- Generated innovative ideas and solutions to improve team performance and project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Direct Outbound Sales
Allstate
Nashville, Tennessee
12.2024 - 06.2025
- Generate sales appointments and inside sales opportunities through outbound telemarketing campaigns, including manual internet leads.
- Identifying customer needs and communicating clients' value proposition.
- Established a structured calendar to prioritize tasks and manage time effectively. your own diary, schedule call-backs, and future opportunities.
- Managed and developed personal diary to efficiently schedule call-backs and future opportunities.
- Working with weekly KPIs and targets.
- Utilize CRM and data entry systems.
- Generate sales appointments and inside sales opportunities through outbound telemarketing campaigns, including manual internet leads.
- Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
Scheduling Coordinator
J Gold Photography
, TN
09.2024 - 12.2024
- Recorded scheduling department practices for reference and training purposes.
- Managed and resolved scheduling conflicts to ensure seamless operations
- Generated reports on scheduling activities to provide insights for decision-making
- Acquired expertise in managing patient and production scheduling for efficiency.
- Utilized scheduling software proficiently to manage appointments and resources.
- Facilitated administrative tasks to enhance team efficiency.
- Demonstrated effective communication abilities in team interactions.
- Exhibited strong organizational and multitasking abilities to manage various tasks.
Fundraiser Canvasser + Assistant Manager
OneSixty Fundraising, Children's International
Austin, TX
09.2023 - 09.2024
- Raised significant funds by developing and executing effective fundraising campaigns.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Provided exceptional customer service to donors and sponsors, strengthening relationships and fostering increased funding.
- Created effective fundraising strategies that maximized donations and achieved fundraising goals.
Server Trainer
Flowerchild Domain
Austin, TX
03.2022 - 08.2023
- Delivered exceptional service to over 100 daily customers, enhancing their dining experience.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests warmly, managed beverage orders, and guided them through menu options to improve satisfaction.
- Coordinated with hosts, bussers, and kitchen staff to streamline service and ensure timely delivery to customers.
Manager's Assistant
PetSmart
Austin, TX
02.2021 - 03.2022
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Developed customer relationships and engaged in community initiatives to enhance company profitability.
- Conducted training sessions to educate employees on product knowledge and company policies.
- Led and supervised employees to improve overall productivity and efficiency.
Customer Service Representative
Burlington
Waco, TX
12.2018 - 11.2019
- Assisted customers in locating products, addressing inquiries, and providing tailored product advice.
- Engaged customers in professional dialogue to assess and fulfill their needs.
- Responded to incoming calls to deliver accurate information about store, products, and services.
- Worked with fellow sales team members to achieve group targets.
Solutions Advisor
Ulta
Palestine, TX
12.2015 - 01.2017
- Analyzed and designed customized solutions based on clients' needs.
- Offered strategic insights to enhance client decision-making.
- Cultivated partnerships with clients to foster collaboration.
- Managed project implementation.
- Ensured customer satisfaction by proactively identifying and addressing potential issues with tailored solutions.
Education
High School Diploma -
Palestine High School ISD
Palestine, TXSkills
- Guest relations management
- Customer Experience Enhancement
- Google Suite
- Client consultation
- Needs assessment
- Solution design
- Cake design techniques
- Microsoft Office
- Team leadership
Personal Information
Title: Solutions Advisor + Customer Service Rep.
Volunteer + Community Involvement
Title: Solutions Advisor + Customer Service Rep.
Timeline
Bakery Consultant/Artisan Pastry Designer
Publix
06.2025 - Current
Direct Outbound Sales
Allstate
12.2024 - 06.2025
Scheduling Coordinator
J Gold Photography
09.2024 - 12.2024
Fundraiser Canvasser + Assistant Manager
OneSixty Fundraising, Children's International
09.2023 - 09.2024
Server Trainer
Flowerchild Domain
03.2022 - 08.2023
Manager's Assistant
PetSmart
02.2021 - 03.2022
Customer Service Representative
Burlington
12.2018 - 11.2019
Solutions Advisor
Ulta
12.2015 - 01.2017
High School Diploma -
Palestine High School ISD