Solenna Garcia
Chula Vista,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Claire's
Chula Vista, CA
09.2023 - Current
- Led and motivated retail teams to exceed sales targets through hands-on coaching and performance management.Recruited, hired, and trained team members, building a high-performing and customer-focused staff.
- Achieved consistent sales growth by setting strategic goals, monitoring KPIs, and implementing improvement plans.
- Ensured exceptional customer service standards across all touchpoints to drive loyalty and repeat business.
- Oversaw daily store operations, including opening/closing procedures, to ensure efficiency and compliance.
- Managed inventory control, stock levels, and replenishment processes to optimize product availability.
- Executed effective loss prevention measures to minimize shrink and protect company assets.
- Took responsibility for physical store needs, including merchandise handling (up to 75 lbs) and floor setup.
- Performed financial tasks such as bank deposits, cash reconciliation, and change ordering.
Server/Hostess/all around the house
BigKitchen
San Diego, CA
05.2021 - 08.2023
- Provided fast, friendly, and professional customer service
- Worked effectively as part of a team in high-pressure environments
- Multitasked efficiently to handle food prep, service, and cleaning
- Accurately took and processed orders using POS systems
- Prepared and assembled food items according to safety standards
- Maintained cleanliness and followed strict sanitation procedures
- Managed time effectively during rush hours and slow periods
- Adapted quickly to changing tasks and shift needs
Office Assistant/Front Desk Receptionist
Advanced Systems construction
Mira Mesa, CA
02.2021 - 08.2023
- Managing front desk responsibilities, including greeting guests, answering multi-line phone systems, handling emails, and maintaining a welcoming attitude.
- Proficient in calendar management, appointment scheduling, filing, scanning, data entry, mail handling, and office supply coordination.
- Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Workspace (Gmail, Drive, Calendar, Meet), Zoom, Microsoft Teams, and platforms like QuickBooks, ADP, Workday, and SAP.
- Demonstrated ability to maintain an organized, clean, and professional front office environment. Responsible for opening and closing office .
- Hands-on experience with clerical duties such as copying, scanning, binding, and document preparation. Familiar with basic accounting tasks and record keeping in
- Strong data entry and record management skills using CRM and office software tools.
Education
Associate of Arts - Business Management, Project management
Southwestern College
Chula Vista, CAHigh School Diploma -
Eastlake high school
Chula Vista, CA06.2024
Skills
- Leadership (3 years)
- POS (3 years)
- Conflict management (4 years)
- Cash handling (4 years)
- Accurate typing speed of 70 (6 years)
- Fast paced environment (4 years)
- Management (3 years)
- Teamwork (5 years)
- Customer service (5 years)
- Office experience (3 years)
- Customer service
- Staff training and development
- Staff management
- Documentation and reporting
- Strategic planning
- Operations management
- Performance management
- Staff development
- Shift scheduling
- Opening & closing procedures
Customer reviews & References
-“Solenna was amazing ! Very great with customers . She’s an expert at selling and customer service . Keep it up girl!”-Ej Soriano Yelp 2025
-“Solenna was working alone and handled everything perfectly from a customer pov . What a worker thanks for your help Solenna.”- Delilah Ramon yelp 2024
References
- Laura Reyes (619)-816-7312 Manager
-Angel Sanchez (619)-606-4726 Manager
- Bella Munoz (619) 622-8181 Mentor
- Isaiah Gonzalez (619)862-7410 Co-Worker
Certification
Driver's License
CUST
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Manager
Claire's
09.2023 - Current
Server/Hostess/all around the house
BigKitchen
05.2021 - 08.2023
Office Assistant/Front Desk Receptionist
Advanced Systems construction
02.2021 - 08.2023
Associate of Arts - Business Management, Project management
Southwestern College
High School Diploma -
Eastlake high school