Solomia Antyufeyeva
Arden,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, multitasking, medical terminology, data entry and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Moore Foot and Ankle Specialists
136 Mimosa Drive, Asheville, NC 28806
04.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Supported positive patient experience by offering assistance with filling out health forms.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Partially trained as a Medical assistant, bringing patients back, retrieving their vitals, going over medical history, helping the patient be and feel comfortable.
- Trained to clean exam rooms thoroughly and efficiently, as well as keeping the instruments sterilized.
Dry Cleaner Customer Service Representative
Quick As A Wink
Asheville
07.2022 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Laundry Attendant
Billy Graham Evangelistic Association
Asheville, NC
04.2019 - 06.2022
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over Number pieces per shift for large $Amount revenue-producing business.
Education
Medical Assisting
Asheville Buncombe Technical Community College
Asheville, NCHigh School Diploma -
AC Reynolds High School
Asheville, NC01.2021
Skills
- Active Listening
- Decision-Making
- Flexible and Adaptable
- G-Suite
- Good Telephone Etiquette
- Excellent Communication
- Planning and Coordination
- Analytical and Critical Thinking
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Moore Foot and Ankle Specialists
04.2023 - Current
Dry Cleaner Customer Service Representative
Quick As A Wink
07.2022 - 12.2022
Laundry Attendant
Billy Graham Evangelistic Association
04.2019 - 06.2022
Medical Assisting
Asheville Buncombe Technical Community College
High School Diploma -
AC Reynolds High School