Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Solomon Spaulding

Chicago,IL

Summary

  • Proactive and hard-working employee and highly experienced. Deadline-oriented with experience in commercial aviation industry at large hub airport. Offer excellent command time management skills. FAA-Certified with excellent safety record. Trained in flight line operations and equipment operations. Lifts up to 100 pounds and adheres to commercial airline protocols.

Overview

5
5
years of professional experience

Work History

Ramp Service Agent

Envoy Air
Chicago, Illinois
10.2024 - Current
  • Directing aircraft to and from gates
  • Verifying the aircraft is properly aligned with the gate and using hand signals or light wands
  • Conducting visual inspections of the aircraft to ensure there are no visible issues or damages inbound or outbound
  • Operating or managing ground support equipment, like baggage carts, pushback, and belt loaders
  • Organizing the luggage by tags and putting them in separate piles while offloading

Communicating with pilots, gate agent and ground crew to ensure the aircraft is ready for departure

Guest Service Agent

Hilton Garden Inn Hotel
Chicago, IL
04.2022 - 10.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Worked effectively in fast-paced environments
  • Collected room deposits, fee, and payments
  • Schedule appointments and events
  • Answered heavy volume phone calls and handled high traffic lobby areas
  • Resolved customer and guest complaints
  • Built relationships with customers and community to promote long term business growth

Front Desk Customer Service Advocate

Weiss Memorial Hospital
Chicago, IL
04.2020 - 03.2022
  • Greeted patients and visitors as they entered the hospital
  • Registered new patients and updating information for returning patients
  • Collect necessary documents(insurance, ID, medical history) for patient files
  • Provide patients with instructions for any preparation before appointment
  • Ensure that patients feel comfortable and attend to their needs

Education

Associate of Arts - Marketing

Oakton Community College
Des Plaines, IL
05-2023

GED -

Amundsen High School
Chicago, IL
06-2017

Skills

  • Goal-oriented
  • Active Listener
  • Hospitality Service
  • Disciplined Team Player
  • Customer Service
  • Proficient Computer Skills in Microsoft Suite Application
  • Marshalling Aircraft
  • Arrival/Departure Procedures
  • Safety Procedures

Education and Training

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Timeline

Ramp Service Agent

Envoy Air
10.2024 - Current

Guest Service Agent

Hilton Garden Inn Hotel
04.2022 - 10.2024

Front Desk Customer Service Advocate

Weiss Memorial Hospital
04.2020 - 03.2022

Associate of Arts - Marketing

Oakton Community College

GED -

Amundsen High School
Solomon Spaulding