Aaliyah Johnson
North Richland Hills,TX
Summary
Highly-motivated employee with adesire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Lead Ramp Service Agent
American Airlines
Grapevine, TX
03.2021 - Current
- Conducted daily safety inspections of ground service equipment.
- Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
- Communicated effectively with customers regarding their luggage inquiries and needs.
Call Center Representative
Signify Health
Dallas, TX
03.2020 - 03.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
Associate of Arts - Nursing
Tarrant County College District
Fort Worth, TXSkills
- Employee Relations
- Coaching and Mentoring
- Crew Assistance
- Heavy Lifting
- Problem-Solving
- Workload Management
- Goal-Oriented
- Medical Terminology
- Public Speaking
References
References available upon request.
Timeline
Lead Ramp Service Agent
American Airlines
03.2021 - Current
Call Center Representative
Signify Health
03.2020 - 03.2021
Associate of Arts - Nursing
Tarrant County College District