Jonathan Horning
Anchorage
Summary
Proven team leader with extensive experience in ramp operations, focusing on safety, efficiency, and customer satisfaction. Recognized for mentoring team members and implementing process improvements that enhance operational workflow.
Overview
33
33
years of professional experience
Work History
Lead Ramp Service Agent
Alaska Airlines
Anchorage, AK
06.1993 - Current
- Supervised daily ramp operations, ensuring safety and efficiency in aircraft handling.
- Trained and mentored new team members on standard operating procedures and safety protocols.
- Coordinated aircraft arrivals and departures to optimize turnaround times and minimize delays.
- Implemented process improvements that enhanced operational workflow and reduced equipment downtime.
- Maintained a high level of customer satisfaction through prompt and professional service.
- Managed scheduling and assignments for the ramp service team, optimizing resource allocation during peak times.
- Collaborated with other departments to resolve operational issues, ensuring optimal performance across all areas of responsibility.
- Established an effective communication system between different teams on the ramp, improving coordination efforts and response time during critical situations.
- Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work when warranted.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support for team members.
- Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
- Promoted a culture of continuous improvement by encouraging team members to identify opportunities for enhancing processes and procedures, leading to increased efficiency and customer satisfaction.
- Streamlined baggage handling processes, resulting in improved efficiency and reduced delays.
- Coordinated with airline representatives to ensure timely flight departures and arrivals.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8-10 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Checked cargo and baggage for security to meet TSA regulations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
Education
No Degree - Outdoor Survival Course
University of Alaska Anchorage
Anchorage, AKNo Degree - Industrial Welding Certificate
University of Alaska Anchorage
Anchorage, AK05-2004
High School Diploma -
IDEA Charter School
Anchorage, AK05-1990
Skills
- Employee relations
- Customer service
- Problem-solving
- Dependable and responsible
- Team leadership
- Passenger assistance
- Special needs travelers
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
Timeline
Lead Ramp Service Agent
Alaska Airlines
06.1993 - Current
No Degree - Outdoor Survival Course
University of Alaska Anchorage
No Degree - Industrial Welding Certificate
University of Alaska Anchorage
High School Diploma -
IDEA Charter School