Somalia Hill
Lawrenceville,USA
Summary
Seeking a supervisory role where I can leverage my extensive experience, unwavering integrity, and dedication to honesty to drive organizational success and make a significant impact. Passionate about delivering exceptional service, leading teams, and driving operational efficiency while growing my knowledge of the company and expanding my skill sets.
Overview
26
26
years of professional experience
Work History
Senior Office Assistant
Southern Company Gas
04.2023 - Current
- Assist regional offices by covering two locations during others’ vacations or leaves to ensure seamless operations and continuous support
- Train new hire Office Assistant (OA) to help maintain a knowledgeable and efficient team
- Organize direct participants for volunteering events, maintain communication with non-profit organizations and keep track of regional volunteering events
- Manage director’s Outlook calendar that involves scheduling 1:1 meeting with the leadership team and Get-To-Know sessions
- Assist foremen and supervisors with special projects and cross train
- Assist with additional responsibilities during supervisor's long-term medical leave
- Join ride-along sessions to observe firsthand the daily operations of both above-ground and below-ground distribution crews in action
- Provide internal and external customer service, answer routine questions, provide information, resolve issues and follow up
- Maintain spreadsheets and databases, perform queries, compile data and prepare reports
- Coordinate meetings, send invitations and reminders, arrange refreshments and audio-visual equipment, prepare agendas, documents, and PowerPoint presentations, and perform room setup
- Prepare and enter purchase orders or check requests into PeopleSoft Financials, track paid invoices for budget reconciliation and planning
- Manage telephone calls; visitors check-ins; mail distribution, Word processing, data entry, file maintenance, supply orders and photocopying
- Serve as the central point for information requests and distribution, monitor open and pending work orders
- Perform other support duties specific to the department's functionality
Real Estate Agent (Inactive Agent)
Metro Brokers Real Estate
01.2007 - Current
- Represented buyers and sellers while adhering to regulatory requirements
- Negotiated contracts and managed client relationships
Billing Specialist
Southern Company Gas
10.2013 - 04.2023
- Managed customer accounts, meter information and supported the verification and emergency departments when needed
Bilingual Customer Service/Accounting Agent
GA Dept. of Revenue
03.2013 - 10.2013
- Offered support in both Spanish and English
- Provided customer service and accounting assistance
Flight Attendant
Pinnacle Airlines(Delta Airlines contractor)
06.2012 - 03.2013
- Ensured passage safety and comfort
- Coordinated with flight crew to ensure smooth operations and passenger satisfaction
Waitress
La Parrilla Mexican Restaurant
03.2009 - 10.2009
- Served drinks and food in a timely manner
- Managed customer service and cash handling
Office Manager
NSMC Outpatient Mental Health Center
01.2000 - 01.2006
- Oversaw and coordinated front office operations
- Handled insurance authorizations and resolved billing issues
- Prepared and processed weekly payroll and time sheets
- Managed financial recording, including check request and petty cash
- Communicated hiring, licensing and staff termination updates to NSMC
- Attended inter-site meetings and relayed information to staff
Education
Bachelor of Science - Management and Accounting
Clayton State University
Morrow, GA01.2022
Health Care Management
Clayton State University
Morrow, GA01.2012
Office Support Certificate - undefined
North Shore Community College
Lynn, MA01.2000
Skills
- Proficient in Microsoft Office, Teams, GCMA, AD Reports, Maximo, MHS, SharePoint, GIS, The Reviewer, and Gas Leak Survey
- Highly organized and meticulous
- Strong leadership and team management abilities
- Excellent strategic planning and process improvement skills
- Expert time management
- Strong organizational skills
- File organization
- Effective problem solving
- Forklift certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Office Assistant
Southern Company Gas
04.2023 - Current
Billing Specialist
Southern Company Gas
10.2013 - 04.2023
Bilingual Customer Service/Accounting Agent
GA Dept. of Revenue
03.2013 - 10.2013
Flight Attendant
Pinnacle Airlines(Delta Airlines contractor)
06.2012 - 03.2013
Waitress
La Parrilla Mexican Restaurant
03.2009 - 10.2009
Real Estate Agent (Inactive Agent)
Metro Brokers Real Estate
01.2007 - Current
Office Manager
NSMC Outpatient Mental Health Center
01.2000 - 01.2006
Health Care Management
Clayton State University
Office Support Certificate - undefined
North Shore Community College
Bachelor of Science - Management and Accounting
Clayton State University
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