Somaly Mang
Putnam,CT
Summary
Dynamic hospitality professional with extensive experience at Mystic Diner And Restaurant, excelling in customer service and complaint resolution. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills. Adept in cash handling and staff training, fostering a collaborative team environment to ensure seamless dining experiences.
Overview
24
24
years of professional experience
Work History
Server
Mystic Diner And Restaurant
Mystic, CT
02.2022 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu item recommendations, enhancing customer satisfaction and engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender
Mystic Diner And Restaurant
Mystic, CT
02.2022 - Current
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in training new bartenders on techniques, drink recipes, and customer service protocols.
- Monitored inventory levels and communicated restocking needs to management for timely replenishment.
- Crafted and served diverse beverage selections, enhancing customer satisfaction and experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server Manager
Mystic Diner And Restaurant
Mystic, CT
02.2022 - Current
- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on menu knowledge and effective service techniques.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Collaborated with kitchen staff to streamline communication and improve service flow during busy shifts.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Server
Caputo Restaurant
Ledyard Center, CT
08.2021 - 02.2022
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu item recommendations, enhancing customer satisfaction and engagement.
- Managed multiple tables efficiently, demonstrating strong time management skills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender
Haruki’s Japanese Restaurant
Cranston, RI
04.2002 - 03.2020
- Provided personalized recommendations based on customer preferences, boosting sales through tailored service.
- Managed cash handling accurately during transactions, ensuring financial accountability at the bar counter.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Haruki’s Japanese Restaurant
Cranston, RI
04.2002 - 03.2020
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu item recommendations, enhancing customer satisfaction and engagement.
- Managed multiple tables efficiently, demonstrating strong time management
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
GED - Nursing
Community College of Rhode Island
Warwick, RISkills
- Customer service
- Time management
- Cash handling
- Point-of-sale systems
- Food safety compliance
- Staff training
- Complaint resolution
- Inventory management
- Menu knowledge
- Team collaboration
- Dining area organization
- Opening and closing procedures
- Communication skills
- Relationship building
- Multitasking abilities
- Transaction accuracy
- Strong work ethic
- Conflict resolution
Languages
Spanish
Full Professional
Cambodian
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Mystic Diner And Restaurant
02.2022 - Current
Bartender
Mystic Diner And Restaurant
02.2022 - Current
Server Manager
Mystic Diner And Restaurant
02.2022 - Current
Server
Caputo Restaurant
08.2021 - 02.2022
Bartender
Haruki’s Japanese Restaurant
04.2002 - 03.2020
Server
Haruki’s Japanese Restaurant
04.2002 - 03.2020
GED - Nursing
Community College of Rhode Island