Somer Kerklin
Lake City,FL
Summary
Dynamic dispatcher with proven expertise at Suwannee County Sheriff's Office, excelling in high-stress environments. Leveraged strong decision-making and customer service skills to enhance emergency response times and streamline dispatch processes. Recognized for meticulous data entry and fostering teamwork, significantly reducing errors in dispatch logs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Suwannee County Sheriff's Office
05.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Restaurant Hostess
Roy's Restaurant
03.2021 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma - undefined
Branford High School
Branford, FL12.2022
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
Certification
Telecommunications certification
Timeline
Dispatcher
Suwannee County Sheriff's Office
05.2023 - Current
Restaurant Hostess
Roy's Restaurant
03.2021 - 05.2023
High School Diploma - undefined
Branford High School