SOMERSET POMEROY
Palm Beach Tan
Bentonville,AR
5
years of professional experience
Highly skilled Customer Service Specialist with 2.5 years of experience in providing outstanding customer support in any environment. Adept at managing client inquiries, resolving complex issues, and collaborating with cross-functional teams to ensure prompt and effective solutions. Proven ability to implement efficient communication strategies, and maintain high levels of customer satisfaction. Strong multitasking and problem-solving skills, with a focus on enhancing customer relationships and delivering exceptional service. Extremely understanding in a society where not many people have patience and care.
Work History
Beauty Consultant
4 Months- Strategized and communicated new processing solutions to address challenging client problems, increasing client engagement rates.
- Followed up with clients, as necessary, to ensure their needs were met.
- Delivered outstanding customer service by promptly addressing inquiries regarding accounts and billing via phone and email.
- Created and maintained a customer knowledge base, providing clear instructions and guidance for common customer issues.
- Provided comprehensive customer support by managing a high volume of inbound customer inquiries via multiple communication channels.
- Ensured all customer complaints were addressed in a timely and effective manner, often coordinating with various departments to resolve more complex issues.
- Maintained the least amount of required escalations for the customer service department.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Customer Service / Sales
2 Years 4 Months- Strategized and communicated new processing solutions to address challenging client problems, increasing client engagement rates.
- Followed up with clients, as necessary, to ensure their needs were met.
- Delivered outstanding customer service by promptly addressing inquiries regarding accounts and billing via phone and email.
- Created and maintained a customer knowledge base, providing clear instructions and guidance for common customer issues.
- Provided comprehensive customer support by managing a high volume of inbound customer inquiries via multiple communication channels.
- Ensured all customer complaints were addressed in a timely and effective manner, often coordinating with various departments to resolve more complex issues.
- Maintained the least amount of required escalations for the customer service department.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Supervisor: John Pike
- (901) 335-4828
Education
Dental Assisting And Dental Radiology - Dental Assisting
High School Diploma
Skills
Account Management
Complaint resolution
Customer Relations
Customer Service
Time Management
Problem Solving
Extremely empathetic and understanding
Timeline
Beauty Consultant
Palm Beach Tan
2024.09 - 2025.01Read More
Customer Service / Sales
National Carpet and Flooring
2020.02 - 2022.06Read More
Lewisburg High School
High School Diploma
Read More
Accelerated Academy
Dental Assisting And Dental Radiology from Dental Assisting
Read More