Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sommer Bacigal

Long Beach,CA

Summary

Proactive Server and Shift Manager with extensive experience in high-volume dining environments. Adept at managing multiple tables, handling customer issues, and training new employees while ensuring exceptional guest experiences. Strong skills in POS system operation, cash handling, and maintaining a clean and welcoming restaurant atmosphere.

Overview

8
8
years of professional experience

Work History

Server

Broken Spirits Distillery
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided detailed explanations on the distillation process of spirits while offering personalized suggestions for hand-crafted cocktails.

Shift Manager

Jersey Mike's Subs
05.2023 - 05.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Ensured a clean and well-maintained restaurant environment by continuously performing cleaning duties during shifts, preparing ingredients for service, restocking supplies as needed, and handling closing procedures.

Server

Aromas Grange
01.2017 - 03.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Improved dining experience by providing prompt, attentive service to guests.

Education

Bachelor of Arts - Illustration And Business Management

California State University Long Beach
Long Beach, CA
05.2026

High School Diploma -

Anzar High School
San Juan Bautista, CA
06.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • High-volume dining
  • Suggestive Selling

Timeline

Server

Broken Spirits Distillery
05.2024 - Current

Shift Manager

Jersey Mike's Subs
05.2023 - 05.2024

Server

Aromas Grange
01.2017 - 03.2020

Bachelor of Arts - Illustration And Business Management

California State University Long Beach

High School Diploma -

Anzar High School
Sommer Bacigal