Sommer Bacigal
Long Beach,CA
Summary
Proactive Server and Shift Manager with extensive experience in high-volume dining environments. Adept at managing multiple tables, handling customer issues, and training new employees while ensuring exceptional guest experiences. Strong skills in POS system operation, cash handling, and maintaining a clean and welcoming restaurant atmosphere.
Overview
8
8
years of professional experience
Work History
Server
Broken Spirits Distillery
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided detailed explanations on the distillation process of spirits while offering personalized suggestions for hand-crafted cocktails.
Shift Manager
Jersey Mike's Subs
05.2023 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Ensured a clean and well-maintained restaurant environment by continuously performing cleaning duties during shifts, preparing ingredients for service, restocking supplies as needed, and handling closing procedures.
Server
Aromas Grange
01.2017 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Bachelor of Arts - Illustration And Business Management
California State University Long Beach
Long Beach, CA05.2026
High School Diploma -
Anzar High School
San Juan Bautista, CA06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Suggestive Selling
Timeline
Server
Broken Spirits Distillery
05.2024 - Current
Shift Manager
Jersey Mike's Subs
05.2023 - 05.2024
Server
Aromas Grange
01.2017 - 03.2020
Bachelor of Arts - Illustration And Business Management
California State University Long Beach
High School Diploma -
Anzar High School
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