Sommer Evans
Dallas,OR
Summary
Detail-oriented Customer Service and Data Entry Professional with over 7 years of experience supporting healthcare and corporate operations. Proven ability to manage high-volume data, maintain strict accuracy standards, and ensure compliance with confidentiality and regulatory requirement.
Overview
9
9
years of professional experience
Work History
Data Entry / Customer Support Specialist
ITCON Services
11.2022 - 12.2025
- Entered and verify high-volume data with strict accuracy requirements
- Maintained compliance with HIPAA and confidentiality standards
- Identified and resolve data discrepancies efficiently
- Supported internal teams through backend processing and documentation
- Resolved customer inquiries through various communication channels, ensuring timely and effective responses.
- Collaborated with cross-functional teams to enhance support processes and improve customer satisfaction.
- Documented customer interactions accurately in CRM system, maintaining comprehensive records for future reference.
- Developed training materials for new team members, fostering a knowledge-sharing culture within the department.
Customer Service & Data Specialist
FH CANN & ASSOCIATES
10.2019 - 11.2022
- Managed customer and patient records with precision
- Performed detailed data entry and record maintenance
- Met productivity and accuracy benchmarks consistently
- Ensured compliance with internal policies and data security standards
- Maintained files, records, and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
Customer Service Representative
Pacific Life
11.2017 - 09.2019
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Streamlined support processes to enhance response times and customer satisfaction ratings.
- Developed and implemented strategies to improve service delivery and operational efficiency.
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Addressed customer account discrepancies and concerns.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Data Entry Representative
Moster Law Firm
04.2017 - 09.2017
- Input and verify data into case management software with high accuracy.
- Organize and maintain electronic filing systems for legal documents and correspondence.
- Process client information efficiently to support legal team operations.
- Collaborate with attorneys to ensure timely completion of documentation tasks.
- Identify and resolve discrepancies in data entries to maintain integrity of records.
- Created spreadsheets for more efficient recordkeeping.
- Assisted with developing data entry processes.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TXBachelor of Arts - Psychology
Texas Tech University
Lubbock, TX05-2023
Skills
- CRM software
- Customer relationship management (CRM)
- Complaint handling
- Problem-solving
Timeline
Data Entry / Customer Support Specialist
ITCON Services
11.2022 - 12.2025
Customer Service & Data Specialist
FH CANN & ASSOCIATES
10.2019 - 11.2022
Customer Service Representative
Pacific Life
11.2017 - 09.2019
Data Entry Representative
Moster Law Firm
04.2017 - 09.2017
High School Diploma -
Pflugerville High School
Bachelor of Arts - Psychology
Texas Tech University